Hello
@BuddingMagic thank you for the clarification you provided for
@luke00978 , what you have said is true.
Hello
@luke00978 , along with
@BuddingMagic and the other advice that has been given, I also wanted to give our clarification on this issue. I have confirmed with our design team the following information. You sound to have power lungs and are able to drop the internal convection temperature by 5 degrees with your draw. Once this powerful draw happens and the internal convection temp is dropped, the device is in a mode where its gotten signaled the device is not at the heat it is set to be, so it automatically will reheat to provide the difference to be back at it's optimal heat setting (set by the user) and restart your session timer again. Thank you.
Hello
@xlr8shun , I am sorry you are experiencing such negative responses with the device so far. I am sending you a DM to take care of this issue for you. The build up, crack and deformation is more than likely from the strong isopropyl alcohol used even though you changed the formula for a later on cleaning but the results from the first cleaning may have done its damage already. Thank you
Hello
@mash , I want to reassure you not to worry. If you have bought this device from us or an authorized seller, your problems will be taken care of if you ever encounter any. Please don't be let down by the negative responses of the device. We are very aware of every situation brought to our attention and I guarantee you we have a great team here that is willing to fix any problems so you guys have a pleasant and functional device.
Hello
@DarkSm0ke , yes we ship out of Tustin, CA . Sorry for the delay in response as we don't work on weekends and I am only able to access this account during office hours.
Hello
@AAndroid , I am sorry you feel this way about our device and saddened you feel it is so bad that it is considered "cheap plastic shit" to you. As for the smell, it is coming off from the ceramic convection heating element inside the device. When ceramic heats up, it absorbs all the elements around it so when the bowl is empty, it will give off that smell. However, once you place a product inside the bowl, it won’t give that smell off anymore because the convection air being pulled when you draw has a product vaporizing to pull off the taste and smell instead of it being empty and the convection air going directly to your mouthpiece. I hope this clarifies this issue. We are by no means trying to trick the public or bank on the fact the public will be misinformed. I am sorry that the Alternate was not a good fit for you and I respect your feedback as I respect everyone else's on here. I hope you can try to not be too demeaning on your comments of us though. We truly do all we can to try and make everyone happy. Please feel free to DM us if there are issues we can take care of for you in regards to your Alternate. Thank you.
TO All of FC Community: We want to clarify that we cannot guarantee the authenticity of the devices being sold on sites such as DHGate so please be aware of this if you purchased your device from an unauthorized seller and are experiencing issues. We will be here every step of the way to take care of our Authentic Devices. Thank you for all of your continuous support, feedback, advice and love. -Emily