I found a vendor in Canada who has it. The Herb cafe has it for $169.00 CAD. https://theherbcafe.com/collections/potent-portables/products/alternate
Multi-brand Vivant Alternate
- Thread starter blackbur
- Start date
I found a vendor in Canada who has it. The Herb cafe has it for $169.00 CAD. https://theherbcafe.com/collections/potent-portables/products/alternate
TheDudeNextDoor
Abiding
Well, I have some disappointing news to share about my Alternate, which I have had for just over two weeks and have used pretty regularly during that time. The cooling unit suddenly started cracking this morning, or at least that is the first time I noticed it. I have not dropped the unit and have treated it gently from day 1, so it's not a user problem. My guess is that the plastic is not withstanding the heat the cooling unit absorbs over multiple uses. That cooling unit gets pretty hot during higher temp use. At this point, the crack does not seem to be affecting performance, but I worry it will just expand a little more with each use.
BuddingMagic
Well-Known Member
Dang! I've had mine for four days and am having a similar issue. I've emailed puffitup to see if they could get me a replacement, but it's concerning to see this may be a more widespread issue. Hoping Vivant can comment.
AAndroid
Member
Unfortunately this wasn't an option when I ordered 2+ weeks ago.
blackstone
Well-Known Member
Oh no. There was one cracked earlier in the thread too, I was going to suggest Vivant making it stronger for cleaning.
Sounds like a lot of heat up there.
Hooold up!!
When I browsed that website first, I thought I had found vape buyers heaven.
But upon inquiring, I was told that they are Canadian, but use US dollar prices!
I saw someone complaining about another Canadian site doing this lately. And Arizer are another example I suppose.
Edit- Apologies, I rechecked my info, and at that time Herb Cafe used CAD$ on a geo locked Canada only site, and USD on the Site I saw in November.
So it appears correct that it's at CAD$169
That's reasonable!
Sounds like a lot of heat up there.
Hooold up!!
When I browsed that website first, I thought I had found vape buyers heaven.
But upon inquiring, I was told that they are Canadian, but use US dollar prices!
I saw someone complaining about another Canadian site doing this lately. And Arizer are another example I suppose.
Edit- Apologies, I rechecked my info, and at that time Herb Cafe used CAD$ on a geo locked Canada only site, and USD on the Site I saw in November.
So it appears correct that it's at CAD$169
That's reasonable!
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BuddingMagic
Well-Known Member
Well, that went down hill fast. Within just a few more sessions, the crack turned into a break.
herbivore21
Well-Known Member
Well, I have some disappointing news to share about my Alternate, which I have had for just over two weeks and have used pretty regularly during that time. The cooling unit suddenly started cracking this morning, or at least that is the first time I noticed it. I have not dropped the unit and have treated it gently from day 1, so it's not a user problem. My guess is that the plastic is not withstanding the heat the cooling unit absorbs over multiple uses. That cooling unit gets pretty hot during higher temp use. At this point, the crack does not seem to be affecting performance, but I worry it will just expand a little more with each use.
Dang! I've had mine for four days and am having a similar issue. I've emailed puffitup to see if they could get me a replacement, but it's concerning to see this may be a more widespread issue. Hoping Vivant can comment.
Oh shit. I really hope this is not a Pinnacle Pro type situation again with inappropriate plastics being subjected to too much heat!Well, that went down hill fast. Within just a few more sessions, the crack turned into a break.
This vape looked so promising in so many ways! I sure hope these examples are something else and not an inherent design fault!
TheDudeNextDoor
Abiding
Well shite @BuddingMagic , that is not good. I fear I might not be too far behind you, and I am planning to take this with me to Oregon this week. Maybe I should stop using it between now and then. Would suck to be vapeless in Oregon.
little maggie
Well-Known Member
You could get a vapcap just in case. It's pretty unbreakable. Or use lower temps on the vivante..
BuddingMagic
Well-Known Member
I've emailed info@vivant.com to get their take on things. They seem very responsive around these parts, so I'm sure we'll see something soon.
Lookatmeglow
I seem to have a bad case of VAS
Just got caught up. So far after a few days of testing, my alternate (purchased at puffitup) is doing quite well. No cracking on the cooling unit, but now I know to keep an eye out for it. Hopefully a change in the material used will be the uickwst fix.
BuddingMagic
Well-Known Member
Just got an email from puffitup.com letting me know they're sending me a replacement mouthpiece. Woot! Thanks friends!
Well, I have some disappointing news to share about my Alternate, which I have had for just over two weeks and have used pretty regularly during that time. The cooling unit suddenly started cracking this morning, or at least that is the first time I noticed it. I have not dropped the unit and have treated it gently from day 1, so it's not a user problem. My guess is that the plastic is not withstanding the heat the cooling unit absorbs over multiple uses. That cooling unit gets pretty hot during higher temp use. At this point, the crack does not seem to be affecting performance, but I worry it will just expand a little more with each use.
Dang! I've had mine for four days and am having a similar issue. I've emailed puffitup to see if they could get me a replacement, but it's concerning to see this may be a more widespread issue. Hoping Vivant can comment.
Well, that went down hill fast. Within just a few more sessions, the crack turned into a break.
Hello @TheDudeNextDoor @BuddingMagic ,
First off, I would like to apologize on behalf of our company for the inconveniences these cracks on your top cap/cooling unit is causing, sorry.
Secondly, please email us directly at info@vivant.com and we will make sure you get the proper replacements and the situation taken care of in a timely manner.
Lastly, I hope this doesn't set back the community. Rest assured we are aware of this situation and are working very diligently to take care of it and make sure that it never happens again. I reassure you our engineers are working on this task daily.
For anyone else who is experiencing a cracked top cap/cooling unit, please email us directly at info@vivant.com and we will be here to take care of the matter for you. Once again, sorry for the inconvenience.
Hello @jdent3 , Yes the Herb Café is one of our Authorized Resellers so please feel free to confidently purchase an Alternate through them. Thank you.
Hello @Gardenerjeff it is always a pleasure!!
Thanks for all of your assistance, Emily!
That goes a long way toward developing a loyal customer base here!
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Hello @turk @Fat Freddy Thank you for your kind words, I truly appreciate it. It is always a pleasure speaking with the FC Community, you all are awesome!! Please feel free to ask me any questions and I will always do my best to answer them. Thank you!! Hope you all have an amazing day!
BuddingMagic
Well-Known Member
I dropped you fine folks an email last night; you'll probably recognize the pictures from above. That said, Puffitup is taking care of the replacement mouth piece, so I don't know if anything further needs to be done on your end to correct things at this point.
This doesn't damage my view on the Vivant Alternate which is an INSANE deal and works well enough that I used it near exclusively while in working order. The Sticky Brick and Grasshopper were most jealous.
Thank you for the fast response and for the great customer service.
Edit and update: Emily contacted me and confirmed all is sorted out.
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Hello @BuddingMagic yes, I do recall your email. Seems we are chasing each other around from email to this thread lol, I had just responded to your email a few minutes ago. Thank you for your patience and we are very thankful you didn't let this inconvenience/experience change your mind about our company. We truly are fixing this issue as quickly as possible, thank you for understanding.
I am happy to hear PIU Team is helping you out so quickly, they are truly amazing individuals there.
Please feel free to contact us directly for any future problems, if any (crossing fingers that there isn't), we will be more than happy to help to take the work load off PIU's team. Either way, rest assured if you bought the device from any of our Authorized Sellers, you will be taken care of. Thank you!!
Well, my mouthpiece part cracked on both sides of the bowl. I have contacted PIU where I bought it.
Vivant, can you possibly make a replacement part out of something less prone to cracking from heat? My particular unit was especially smelly initially, if that tells you anything.
This Vape is too sweet to write off
Vivant, can you possibly make a replacement part out of something less prone to cracking from heat? My particular unit was especially smelly initially, if that tells you anything.
This Vape is too sweet to write off
OakAged
Active Member
Hi Vivant Team,
Just wanted to let you know that I became in the market for a new vaporizer last week (as a result of a years old vape I loved finally dying) and I've been doing extensive research before finally buying. Your great responses and customer service on here has convinced me that the Alternate will be my next vape. Just wanted to say thanks!
Baron23
Well-Known Member
While heat and an inappropriate type of plastic are the obvious suspects, it may well not be either of those issues and this cracking may be simply from stress lines in the material as a result of its manufacturing (injection molded, thermoformed, etc).
I really dunno know how they make it but I think its a bit early to presume its material type, heat, or thickness. It just may be a small aspect of the design that induces stress lines in the material along which it fractures upon expansion from heat.
We will see, but they will need time to get parts back, do some failure analysis, and come up with a corrective action.
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Hello @OyVape , yes , we are definitely working very diligently to create a more sturdy device for you guys. I am sorry this is happening and for the inconvenience it has caused you. I'm glad to hear PIU is taking care of you though. Thank you!
Hello @jdent3 , thank you for the advice, I will make sure to forward it to our design team. The current material we are using is as follows: Glass Filled Polycarbonate is used on the exterior of the device, the internals of the device is Ultra High Heat Polyetherimide. However, we are looking into it and will make the necessary changes as we would not want this to keep happening.
Hello @OakAged , thank you so much for your kind words. I am very excited to hear you are willing to give our product a chance. I undoubtedly feel you will feel it is worth it! Please know we are here all the time and will be willing to help in any way we can so feel comfortable with your purchase. Thank you!
Hello @Baron23 , you are absolutely right! Our team is looking into this very extensively but as of right now it seems material has very little to do with it. Thank you for your opinion, we truly appreciate it. Thank you again!
Baron23
Well-Known Member
Vivant - you are doing a GREAT job of communicating with the community and I think this goes a great way to creating trust so that when small issues come up....they stay small in everybody's mind. This is the way to engage with us, open, honest, and responsive. Thank you, again.
Vape Dr.
Well-Known Member
I agree with @Baron23 You all are doing a great job being present on the forum and answering questions quickly.
It is also nice that you want feedback from Alternate users on how you can improve the unit for us, very refreshing in this industry!
Keep up the great work @Vivant and I'll keep enjoying my Alternate!
It is also nice that you want feedback from Alternate users on how you can improve the unit for us, very refreshing in this industry!
Keep up the great work @Vivant and I'll keep enjoying my Alternate!
TheDudeNextDoor
Abiding
Will do! Thanks. I had no doubt you guys would take care of the problem -- your track record here has been stellar and is one reason why I bought the Alternate in the first place. Keep that presence active, and I don't think this will set the community back. With what is still a new industry, we are all familiar with bumps in the road.