Venty by Storz & Bickel

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Moody

Well-Known Member
imor jones said:
But its one of my most favorite vapes :)
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No chance. I was going to get the Venty during 420, but I'm not rolling the dice with my 450 unless I'm purposefully doing it at a casino. I decided I'm going to try out some other manufacturers. Still love the mighty+ I have, but yeah, not buying a venty anytime soon. I've lost all interest for now after the recall and the stories of multiple returns etc.
 
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imor jones

Well-Known Member
Moody said:
No chance. I was going to get the Venty during 420, but I'm not rolling the dice with my 450 unless I'm purposefully doing it at a casino. I decided I'm going to try out some other manufacturers. Still love the mighty+ I have, but yeah, not buying a venty anytime soon. I've lost all interest for now after the recall and the stories of multiple returns etc.
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Yeah of cours i understand. But since they have a very good customer support...i just got my new venty as replacement. Was sending it back on monday. Replacement back on thursday.
A friend of mine just got a new mighty + as replacement. It also showed an error.
My mighty is also still running since about 7 years. I got it as a replacement for a crafty 🙄
 
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twain55

Active Member
The Mighty or Crafty giving some errors is one thing, a vape malfunctioning to the point it melts itself is another imho.

As I posted I have a Mighty for 3+ years so I was never anti S&B but to laud them for replacing a defective vaporizer that apparently can melt itself doesn't seem prudent.

Not really much more for me to contribute on this subject. Maybe when they come out with the Venty+ I will take another look. For now, no way.
 
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bellona0544

Well-Known Member
I primarily use butane devices (as seen in my signature) because I love the combination of the ritual and the experience, but I do plan on getting a decent-quality electronic device at some point. Vapes with internal electronics are great for all sorts of reasons and I certainly have a use case for them, so it made sense that I started looking into some Storz and Bickel products as they have been known as quality devices with solid manufacturing, decent QC (although the Volcano Hybrid and Mighty/Crafty+ releases did seem to have some issues), great customer service, and a robustness demonstrated by 20-year-old Volcanos that are still running daily.

But dang. The Venty launch has absolutely put me off S&B forever.

No accountability. Not a single time have I seen S&B actually say, "We messed up." Dozens and dozens and dozens of E04 errors all over this thread and reddit. People who are on their third or fourth device and have somehow conned themselves into believing that "the customer service is excellent!" when good customer service would be producing devices that do not NEED three replacements in as many months. People regularly paying for shipping when S&B's warranty explicitly states that they will cover it for defective devices, and S&B customer service clearly being told not to offer that to everyone. A flaw so catastrophically fatal that it melts the "medical grade plastic" and presents a genuine fire hazard, which I assume is why they had to brick the initial run.

You all can say that the device is somehow worth all of it. That somehow, the hit and airflow justify spending half a thousand dollars for something that we know has such bad QC that 10,000 fire hazards were sent for the initial batch. Somehow, I've seen people with multiple RMAs who have had more time without the device than with it who keep going through the process. So I guess the technology must be really something special to deal with an absolutely insane failure rate on a product that costs almost a third of my rent.

Thanks, S&B. I'll pass. I'll wait until Canopy Growth goes under or has to sell you and another company acquires rights to the tech.
 
D

DadaBoo

B2, Mighty+, M/Omni, Volcano Hybrid, TM2, Anvil
bellona0544 said:
I primarily use butane devices (as seen in my signature) because I love the combination of the ritual and the experience, but I do plan on getting a decent-quality electronic device at some point. Vapes with internal electronics are great for all sorts of reasons and I certainly have a use case for them, so it made sense that I started looking into some Storz and Bickel products as they have been known as quality devices with solid manufacturing, decent QC (although the Volcano Hybrid and Mighty/Crafty+ releases did seem to have some issues), great customer service, and a robustness demonstrated by 20-year-old Volcanos that are still running daily.

But dang. The Venty launch has absolutely put me off S&B forever.

No accountability. Not a single time have I seen S&B actually say, "We messed up." Dozens and dozens and dozens of E04 errors all over this thread and reddit. People who are on their third or fourth device and have somehow conned themselves into believing that "the customer service is excellent!" when good customer service would be producing devices that do not NEED three replacements in as many months. People regularly paying for shipping when S&B's warranty explicitly states that they will cover it for defective devices, and S&B customer service clearly being told not to offer that to everyone. A flaw so catastrophically fatal that it melts the "medical grade plastic" and presents a genuine fire hazard, which I assume is why they had to brick the initial run.

You all can say that the device is somehow worth all of it. That somehow, the hit and airflow justify spending half a thousand dollars for something that we know has such bad QC that 10,000 fire hazards were sent for the initial batch. Somehow, I've seen people with multiple RMAs who have had more time without the device than with it who keep going through the process. So I guess the technology must be really something special to deal with an absolutely insane failure rate on a product that costs almost a third of my rent.

Thanks, S&B. I'll pass. I'll wait until Canopy Growth goes under or has to sell you and another company acquires rights to the tech.
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Well it's been worth if for me.

I'm still loving and hitting my Venty daily (have been since Christmas). Maybe S&B like me, or I fluked it...either way no issues here so far.

Ofc I'll be sure to post here if I get the dreaded E04 msg or my Venty blows up, but I'm fairly confident it won't. Mine has been solid since day 1, I've had zero reason to question it.

If this melted chamber thing is legit, then S&B should definitely make a statement on it to put customers minds at ease and or state their next steps.

It ain't put me off my Venty though, maybe I'm a mad man...time will tell I guess.
 
JoeMama

JoeMama

Well-Known Member
It's dismaying and I can understand how @bellona0544 feels. Although I haven't had any issues beyond the first bricked unit, using it literally all day and evening long, every day, I'm impressed it's still working perfectly. S&B should've gotten out front and done some PR cleanup during and after and even now; they should be on the boards listening and engaging their customers.
And yet again, it still remains true that their customer service IS very good. If it wasn't and I was the one having these repeating problems, I'd be VAS'ing for a new device, too.
 
RustyOldNail

RustyOldNail

SEARCH for the treasure...
DadaBoo said:
If this melted chamber thing is legit
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I read the Reddit post, user claims they never received the recall notification, which is certainly possible.
Glad I did and immediately returned it via the swap.
Doubt we will ever know the actual cause, but I would only be concerned if anyone reports a similar issue with a REPLACEMENT unit. Still happy with mine, don’t really care who doesn’t want one….. freedom of choice.
 
K

kboogie

New Member
Jill NYC said:
I will say, happily surprised by 20 second heat up (if true), but price is about where I figured they’d go and at $450, I think can wait 2 min for my Mighty to get to temp
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It's better than the Mighty! I don't even use my Mighty anymore now that I have this

Texus said:
Look forward to reviews of this one. Let's see how all of these features add up in practice. But seems that the Mighty and Crafty's biggest issues are addressed: the slow heat up time.

But that price is a lot and I'm real curious what the battery life looks like considering that this is the biggest downside of the similarly sized Crafty. Also a bit bummed that there still is no swappable battery.
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I love it. I read on some forum that in order to have the medical certification that their devices have, You cannot have swappable batteries so I don't think that's ever coming from this company. But I will tell you this I absolutely love it The adjustable airflow out allows for easy of use and it heats up super fast. I highly recommend it if you're willing to let go of the money and like your lungs.

NOLOGO said:
I just can't overlook the non-user replaceable batteries.

(But I bet that's one of the ways they get "safety certifications"- less chance for user error.)

But I honestly can't tell you the last time I heard of someone getting hurt from not using an 18650 correctly with their dry herb device.

I'd rather be able to replace the batteries myself than spend a small fortune on a disposable plastic device. I honestly find this sort of business model insulting to all of us consumers, as well as the freakin' earth. (IMHO)

This is 2023.. nearly 2024!
Get with the times, S&B!!

Also, what a buildup only to see it's basically a refined, slightly smaller Mighty THAT THEY'VE BEEN WORKING ON FOR SEVEN YEARS!!! 🤣 😭💨
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You're wrong it's much better than the Mighty and there is a considerable difference. If you really think it's not better than the Mighty than what's the reason for the price point being between the price of the Mghty & Volcano? Don't criticize it until you've tried it. The replaceable battery is due to the medical certification (at least that's what I've read). Lithium batteries are more dangerous to the environment than any other, why would you want a disposable one that most people would just throw in the trash and pollute the environment? Having a disposable battery is not a big deal for me. But properly storing and containing lithium batteries has led to many fires already, why would you want a device out there that could contribute to that further. If the disposable battery is a deal breaker for you go with something else because I don't think you going to ever get that here. They focus more on the medical side of things from what I gather. Not what is convenient for the customer. I luv it. Worth every penny.
 
justcametomind

justcametomind

Well-Known Member
Venty’s airflow is like combining the airflow of three Mighties, but I wouldn’t trade my Venty for three Mighties if asked.
The way I see it, any S&B vape Venty included, beats down any vape with exposed coil in safety.
With their record I trust their plastic better than any glass vapor path.
 
LesPlenty

LesPlenty

Well-Known Member
Company Rep
imor jones said:
But since they have a very good customer support
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My friend's Venty crapped out and as he is in Australia he is now fucked, S&B will not deal with him due to the new ban on vapes so S&B cannot deal directly with customers anymore. Oz consumers now have to buy vapes thru a doctor/dispensary. S&B told him to do the RMA thru his seller and Sydney Vapes (seller) told him to go thru S&B.:rolleyes:
The seller now has to get his device back, register it in his company name, get an importers license, and get S&B to send a replacement before fixing my friend up...in the next month or three.
At least he has the old Mighty I sold him...even if the display is dying...again.
AU$750 tied up for months with no vape would piss any customer off...fucking nicotine vapes cause a lot of headaches as that is why herb vapes are now restricted here in Oz.
 
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shaolinmilk

Well-Known Member
Okay. I read through 82 pages before buying this vape. Besides all the launch issues and the apparent melting issue above, this vape... is super super SUPER next level.

I honestly get TOO high off this vape it scares me and it kicks in my anxiety. I honestly have to sip it since the air flow is basically you breathing in air.

If the Mighty was a 9/10, honestly this vape is at least a 9.9 then. I haven't bought vapes in so long and purchased the Venty and the TM2 recently. The difference in taste, quality and potency is so clear to me I don't know how anyone else can say otherwise.

If you are a true pot head, you would understand once you try this vape. It's actually fucked. Fucked I tell you! I wanna go use it again, but am a little scared. It's too damn powerful!
 
RustyOldNail

RustyOldNail

SEARCH for the treasure...
shaolinmilk said:
I honestly have to sip it since the air flow is basically you breathing in air.
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You can adjust the airflow to fully closed, and then open the dial slightly if you care to match the tight draw of a Mighty, and prefer that.
I start with a fairly tight airflow setting, then open it a bit more every few hits, as I temp step up.
 
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Sultana lungs

Sultana lungs

Well-Known Member
LesPlenty said:
My friend's Venty crapped out and as he is in Australia he is now fucked, S&B will not deal with him due to the new ban on vapes so S&B cannot deal directly with customers anymore. Oz consumers now have to buy vapes thru a doctor/dispensary. S&B told him to do the RMA thru his seller and Sydney Vapes (seller) told him to go thru S&B.:rolleyes:
The seller now has to get his device back, register it in his company name, get an importers license, and get S&B to send a replacement before fixing my friend up...in the next month or three.
At least he has the old Mighty I sold him...even if the display is dying...again.
AU$750 tied up for months with no vape would piss any customer off...fucking nicotine vapes cause a lot of headaches as that is why herb vapes are now restricted here in Oz.
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The nanny state strikes again it’s not nicotine it’s the draconian laws across the board for many years now I’m amused not surprised anymore the bickies are grinning
 
passenger

passenger

is this thing on?
justcametomind said:
With their record I trust their plastic better than any glass vapor path.
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Their plastic is still plastic, even if it's wisely chosen plastic... I can't tell if you mean this ironic? What record do you mean? You mean reputation? Who owns S&B now by the way? My OG Mighty failed back in the day and CS replaced it. They have a good CS for sure but so many faulty units sure doesn't look to great.
 
AndyO

AndyO

Well-Known Member
letter never sent said:
Some guy on Reddit made a post about his Venty melting. It seems like there’s a chance he has an OG unit and never bricked it, but he claims he never got any emails from S&B about the issue. First time I’ve seen something like this.

Reddit - Dive into anything

www.reddit.com www.reddit.com
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I guess if there's a positive to this bloke's Venty melting, it's that I reckon it gives a pretty big clue as to what the issue is when you combine it with the error messages they get if you blow into it - I think they have thermostat/regulators that are failing. Blowing into it is confusing the thermostat, while this guy's has failed completely.

Best case scenario it's just a sensor issue, worst case scenario is that their thermostats are buggered, cos it means that in all likelihood, they'll all fail eventually. If it's the entire thermostat/heating system, it should be cause for another recall, but I doubt they'd go down that path again.

Regardless, I can't believe the issues he apparently had returning it to them, S&B should've had couriers at his house within the hour trying to get the unit so they can try and figure out wtf happened.

LesPlenty said:
My friend's Venty crapped out and as he is in Australia he is now fucked, S&B will not deal with him due to the new ban on vapes so S&B cannot deal directly with customers anymore. Oz consumers now have to buy vapes thru a doctor/dispensary. S&B told him to do the RMA thru his seller and Sydney Vapes (seller) told him to go thru S&B.:rolleyes:
The seller now has to get his device back, register it in his company name, get an importers license, and get S&B to send a replacement before fixing my friend up...in the next month or three.
At least he has the old Mighty I sold him...even if the display is dying...again.
AU$750 tied up for months with no vape would piss any customer off...fucking nicotine vapes cause a lot of headaches as that is why herb vapes are now restricted here in Oz.
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This is what I'm terrified of. I was fortunate to win a Venty, but it's my favourite battery powered vape at the moment. My vape store is pretty good, but I can't imagine them replacing it for a major issue like these Venty's are getting, because the Venty isn't currently TGA-approved, and they can't get more stock either (and obviously cos it's an issue that S&B should be fixing.)
 
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