Hi folks,
we are extremely confused by the fact that the number 11 appears twice... this cannot and must not be the case and we totally understand your reaction.
We sent the springs to a laser specialist and he numbered them from 1 to 100.
But there were some problems with the lasering because the gold reflected the laser beam and so some of the numbers were not clearly visible. That's why we had to bring him 10 extra springs to laser the numbers that weren't good again.
He then gave us a ZIP bag with the 100 springs numbered from 1-100 he said, and me and Michael put them all together ourselves. but we didn't double-check that all the numbers were there exactly. We just trusted him and in the moment we didn't thought about the fact that he could lasered a number twice.
I just checked and we have exactly one spring with number 11 that is still half-lasered. In other words, a number that he has re-lasered.
I went straight to the laser specialist this morning, he is just around the corner from us in sterzing.
He was also very concerned and he thinks that it really can or must be that he lasered the number 11 twice. He and especially we are very sorry. We should have checked all the numbers and not just trusted him.
We would really like to apologize to you from the bottom of our hearts.
It is a mistake that should not happen with such an edition.
We will take responsibility for this and work something out with the persons who got number 11.
But please do not think that we intend to sell numbers twice, this would be very stupid and not in accordance with our principles.
I hope and believe that many of you know us by now, and know that we are honest guys. we are responsible for the mistake.
Those who have number 11 please write us an email to
info@nowinhale.com we will find a solution that makes you happy!
I am really sorry, without apology our mistake.
All the best
David