I do understand that their website is insufficient for their needs (quite typical for a fledgling business). That's exactly what I was saying. let me understand, you advised me to go back and re-read the thread so I can fully understand why this forum is not needed by them?
Where else could I go to get any information about this company?
It depends on what kind of info you want/need. VXL has won 2 or 3 'best of' awards and a lot of people who don't know FC exists and don't use forums, got to try the vape out. Using the vape is similar to the deal where a picture is worth a thousand words. Lots of word of mouth advertising from that. Dopefiend.co.uk podcasts as well. Tons of vape fans have discovered the Cloud without forum assistance.
I was very impressed by the fact you cared enough to interact with the people here, and really present a human face for your company. I truly hope that monetary success doesn't translate into your business transforming into a cold cooperate entity.
If you'd really searched sm's posts you'd have found that he's just a vape fan who soaked up info here and at marijuana.com and bought most of the models on the market searching for the model with all the features he likes best. Since nothing really did it all for him, he decided to design his own. He didn't jump straight from a vape fan to a manufacturer, but all his experience did come on his own time, while making a living like most of us. Some of us on staff have known him for years and consider him a friend. He asked for our advice and views while designing the product and procedures, as he did with others he knows and respects.
I truly hope that monetary success doesn't translate into your business transforming into a cold cooperate entity.
As he's stated here, that hasn't, and won't happen. However, you can't run a business that produces vapes on an assembly line (as in high volume) when you haven't even shed your day job yet, and have a limited staff, while still tending a forum thread and trying to be friendly and personal with every member who does business with you. They've been forced to back off the forum to an extent, and firm up policies and procedures so that all customers get the same service. They've also had a lot of various problems, not uncommon to a new business, especially one building a product that's different from existing products in the same market. As of March 7th, they were forced to yank their business from the manufacturer they were using, because they weren't following directions properly and had also dumped VXL from an assembly line that they'd rather dedicate to a major company's internet router. So it's hard to pay attention to forum issues when you're building vapes by hand, trying to meet demand driven by Cannabis Cup wins. You can't please everyone and sometimes you have to make tough decisions in order to survive and prosper.
So yes, stonemonkey is a good guy, and one of us forum freaks at heart. But right now he's trying to pay attention to the big picture, so that later on VXL is rolling, rather than struggling with startup issues after they're no longer a startup. There's a time and a place for everything, and right now is not the time for sm or anyone associated with the company to concentrate on FC issues. As I've stated, we'll continue to steer individual issues with the product to the company, and not this thread. And anyone wanting to complain about the way they're doing business, or suggest how to do it better from their viewpoint, can do so here, but only once. We have to make tough decisions too, since we can't please everyone either.