Discontinued VapeXhale Cloud
- Thread starter stonemonkey55
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A little confused. Are you asking if they'll upgrade your unit for free?
Nevertheless1090
Well-Known Member
Call/email then directly today. That would be the fastest and most reliable answer possible and while you got em on the line, request an update on your repair while your at it!!
In the process now.....
Had my cloud just 6 days before it broke. Ordered on friday Feb 11 , received it Saturday feb 16 (express mail). and it broke on Friday feb 22. Opened a support ticket that same night. I did not received an email until Tuesday night Feb 26 with the information needed for me to ship out my broken cloud. I shipped it out the next morning the 27th. Based on tracking its supposed to be delivered today March 4th. Based on how long its taken so far, I'm guessing It will be at least another week until I can begin to expect my cloud.
Since I missed the cloud plus release by 5 days, I emailed support asking the question "if my cloud proves to be defective, will my replacement be the cloud plus"?
support answer: "your unit will be repaired, but part of the process is checking the Cloud and whether the Cloud plus is an option your unit will qualify for".
So for those of you who sent their cloud in recently, theirs no guarantee you'll be getting a cloud plus.
Are you assuming you are getting the cloud plus retrofit? Or did you speak to them and they told you that you were?
Sent my first Cloud in for C+ retrofit.
Most of us get the retrofit through our connection with Grant, and Franklin (vapexhale really likes those guys)...
jackstraw62
Low temp deadhead vaporist
It has been almost a year and my ticker is still ticking right along. I just recently extended the warranty and the email that i received from phil said that I could get the c+ technology if i wanted it. I am very happy with my ticker and I don't plan on sending it in for the upgrade unless it is a warranty issue. I still love this vape. 
imo if you cannot hear a little whistling noise when you hit it time to change the bowl. I have one soaking one drying and one in the cloud.
imo if you cannot hear a little whistling noise when you hit it time to change the bowl. I have one soaking one drying and one in the cloud.
Vessel
Well-Known Member
Hey ernie !
I am sure Vapexhale will take care of you, thou it may take some time. Be patient, and don't be afraid to voice any opinions or concerns to them, in email. The support team has been pretty fair with me so far.
Best of luck.
Just got off the phone with Vapexhale . Apparently they are having an issue with all cloud plus models because units are not receiving the proper information from the motherboard. So they are not sending out any cloud plus's until they recieve the correct motherboards this friday. So basically their are no working cloud plus's right now. I don't know about you guys but this is really discouraging. I know that they're a new small company on the rise but its obvious that its still WIP. So for those of you who are on the fence about getting one now or waiting for a finer tuned Cloud, I'd highly suggest waiting just little bit longer.
I was considering ordering another one in case mine was not qualified for the plus retrofit, and just to have two (one for back up). But even if I did order a new one it will most likely be the same model that I just sent in to get repaired.
I was considering ordering another one in case mine was not qualified for the plus retrofit, and just to have two (one for back up). But even if I did order a new one it will most likely be the same model that I just sent in to get repaired.
Silver420Surfer
Downward spiral
Sounds like something is wrong. Black abv, almost combusting, vapor that looks like smoke...Doesn't sound like a ringing endorsement for any vaporizer, let alone the Cloud. You may want to get that looked at.
John Lewus
Well-Known Member
I am glad I am waiting for the upgrade. Thanks go to all you early adopters. Be sure to report all the success stories so I know when I should buy. :-)
That's a bummer. I planned on ordering a Cloud tonight. Are all of the distributors not sending out Clouds as well? I would like to see someone from VapeXhale confirm this.
I bring mine up to my face.
Vapinghole
Low-Temp Hempist / JedHI Master
I keep mine stationed on the surface (typically my bathroom counter, like you
). I only lift it when I want to get a better view of me through the bathroom mirror taking a big milky-ass hit. And that's the only reason I'm considering a bent-neck HT. Otherwise, I love my OG Hydracirc. I love my Cloud--it's been 100% solid since day one (ticker model), used heavily for 7 months. Did I mention I love my Cloud??
jambandphan03
in flavor country
well, according to the time on your post, you are almost half way there now!! Won't be long before you are in the clouds.
Mine arrived. I won't be home for another 2 hours..
It's gonna be a cloudy afternoon for someone
Troi
Well-Known Member
For anyone that didnt know, VaporRing is currently live on Time4Hemp @ http://www.americanfreedomradio.com/
For anybody who bothers looking, this post was made 45 min into a hour long (live) broadcast. It's not up yet, but it looks like the show does archive.
BlazednConfused
Fill this whole street with uppercut
So a couple questions. I cannot tell if my cloud is a plus model or an older one. I ordered it from puffitup and got it a few days ago. Even at max, I cant seem to get dark abv. 12 o clock is very light wispy vapor, 3 o clock is slightly denser, and max gives me reasonably thick vapor, but it never gets too dark. Can anyone explain this?