I purchased a couple of units a couple months back, both are now dead. As I am an international customer and have no warranty, when each unit broke I pulled them down for inspection.
In both cases it has been where the wires connect to the ellement that has failed, but the only fix I can see is a new element.
Might pay for VXL to look into bolted terminals on the element or other options to increase reliability, in 2 months I have killed two unts with only moderate use (evening only).
If VXL are willing to sell me replacement glass tube/heater ass/temp sensor, this would be an easy fix for myself, I have already emailed SM and am waiting for a reply.
If they were willing to do this, I would continue to support them, otherwise I can not justify paying another $600 everytime a unit dies due to a flawed design.
Other then the reliability issues, this is by far the best vape I have ever used, I really hope I will be able to make use of my clouds again one day