Discontinued VapeXhale Cloud EVO

gaseous_clay

gaseous_clay

Well-Known Member
MarsellusWallace said:
Can any HT/glass experts tell me if the off center part of my Hydrabomb is something to be concerned about? Haven't been able to use it yet because I'm out of herb (epic fail, I know), airflow seems fine when I do a plain inhale, albeit makes a small stuttering noise. Maybe this is just one of the imperfections due to being hand made?

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If I was VXL, I would be embarrassed to put my name on craftsmanshit like that. Sure, it may function, but this is sold as a normal, regular item. If this were sold with an "Oops! We have some items that don't meet our quality expectations, but still work so here it is for half off (with the name sandblasted off)" sale it would be fine. But to ship a piece to a paying customer that you would not put on display at a show is just piss-poor quality control.

I bought my Cloud EVO because the reputation for quality and support was excellent. Sure, it was expensive, but you get what you pay for. I have been thrilled with it and tell everybody it's worth the extra money. Things like this can kill a company.
 
Cannabis Connoisseur

Cannabis Connoisseur

I LOVE LIFE
gaseous_clay said:
If I was VXL, I would be embarrassed to put my name on craftsmanshit like that. Sure, it may function, but this is sold as a normal, regular item. If this were sold with an "Oops! We have some items that don't meet our quality expectations, but still work so here it is for half off (with the name sandblasted off)" sale it would be fine. But to ship a piece to a paying customer that you would not put on display at a show is just piss-poor quality control.

I bought my Cloud EVO because the reputation for quality and support was excellent. Sure, it was expensive, but you get what you pay for. I have been thrilled with it and tell everybody it's worth the extra money. Things like this can kill a company.
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I agree you can't cater to all crowds.
 
MinnBobber

MinnBobber

Well-Known Member
gaseous_clay said:
If I was VXL, I would be embarrassed to put my name on craftsmanshit like that. Sure, it may function, but this is sold as a normal, regular item.
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...........................................

X2.
It may function but wtf, with all their recent HT problems, wouldn't you think they'd give each and every one a QC double check before being shipped?? A water test and a visual double check are sorely needed for every HT.
Maybe that's a prototype of their new Italian HT, The Leaning Tower of VXL ????
 
Likes2vape

Likes2vape

Well-Known Member
MarsellusWallace said:
Can any HT/glass experts tell me if the off center part of my Hydrabomb is something to be concerned about? Haven't been able to use it yet because I'm out of herb (epic fail, I know), airflow seems fine when I do a plain inhale, albeit makes a small stuttering noise. Maybe this is just one of the imperfections due to being hand made?

ATt3adh.jpg


WFvCli8.jpg
Click to expand...
I'd be pretty upset if I got that. You should contact them about that. If it was some cheap China glass I would live with it but this is not.
 
gaseous_clay

gaseous_clay

Well-Known Member
MarsellusWallace said:
Well, shit. I feel like I should contact support about this but I just hate sounding like a dick--I used to work in customer service so I sympathize with anyone in such a position.

On the other hand, I paid a pretty penny for my HT package... :shrug:
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So, having been in custy service you have the advantage of knowing how to talk to them without sounding like a dick. Unless it comes to that.
 
gaseous_clay,
MarsellusWallace

MarsellusWallace

Well-Known Member
gaseous_clay said:
So, having been in custy service you have the advantage of knowing how to talk to them without sounding like a dick. Unless it comes to that.
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Oh for sure, just sent them a very polite email and attached the photos I posted here. It's friday so I'm not sure if they will get back to me until next week, but I'll be sure to update everyone with the status.
 
HellsWindStaff

HellsWindStaff

Dharma Initiate
MinnBobber said:
Maybe that's a prototype of their new Italian HT, The Leaning Tower of VXL ????
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:lol:

@MarsellusWallace that looks bad. Throw it off the roof like Tony Rocky Horror!

(In seriousness, I feel that is a bit much for an aesthetic defect and I think opening a ticket/contacting them was the right call! Agree though it's likely not fucking it up too much functionally, but I'd be annoyed if I got that)
 
covercash

covercash

Cloud EVO + MFLBPA
Astoriacub said:
So excited! My EVO shipped today via FedEx so I'm hoping my precious arrives tomorrow. It will be a perfect day to stay home in cloudy bliss.
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When did you place your order? I've been itching for a shipping confirmation since I placed my order Wednesday night...
 
covercash,
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.brew

.brew

Well-Known Member
wow, I'm a clown. I waited until the end of the week trying to make up my mind which tube to buy and I could have been vaping already :D
 
S

shaolinmilk

Well-Known Member
Is it safe to use my vapexhale nail after it got cracked slightly? I'm an idiot... I ran it on max temp for a couple of minutes and decided to put it under water right after that which in turn made it crack slightly on the inner layer of the glass towards the bottom.
 
MarsellusWallace

MarsellusWallace

Well-Known Member
Alright, so CS got back to me with fantastic news: they'll be more than happy to allow me to exchange my flawed HT for a new one. Hydrabombs are out of stock right now, but they will send me a note first thing when they are restocked in the next 1-2 weeks and I can send the old one back.

Now, hopefully they'll send me a shipping label so I don't have to pay out of pocket to ship glass (never done that before, yikes). I'm gonna go ahead and use this flawed HT and just clean it extra well when they want it back.
 
Cannabis Connoisseur

Cannabis Connoisseur

I LOVE LIFE
ataxian said:
I'm like a little kid waiting for his first bike.

When my EVO arrives GORILLA GLUE OG 1/4oz all day long = cilvized
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Well my good friend you picked hands down one of my favorite strains. When I first "STUCK" some Gorilla Glue in the EVO:brow: It left me in a literal stupor! The wife passed out! I love Gorilla Glue it's ridiculously potent , but in the EVO it's a stoners delight! I think i need to make some calls to speed up the shipping process!! :rockon: Damn I'm anxious for you to get your unit too bro. What Hydratube
Did you order bro?
 
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P

Pyr0

Stoned Roses
Not sure how long I can make my final nail last, a crack has appeared right on the bottom corner of the slot...:ugh::doh::huh:

@VapeFiend.com have received a small shipment from VapeXhale, but no quartz nails at all.
I just rang them and they don't expect any stock for another month or so :(
 
Pyr0,
covercash

covercash

Cloud EVO + MFLBPA
Pyr0 said:
Not sure how long I can make my final nail last, a crack has appeared right on the bottom corner of the slot...:ugh::doh::huh:

@VapeFiend.com have received a small shipment from VapeXhale, but no quartz nails at all.
I just rang them and they don't expect any stock for another month or so :(
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Any chance you're located in the US? If so I'll send you one from my VDay 5 pack when it arrives, just cover shipping?
 
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