So I just got my VapeXhale Hydrabomb on Saturday and it broke last night. It basically tipped on its side and the entire mouthpiece broke off at the joint. I e-mailed support. They originally said I should buy the warranty that covers damage.
The cost? $150. Insane. I e-mailed asking if they could do something, and they offered a 20% off coupon. I'm not stupid enough to spend good money after bad and pay $270 for a piece of glass that didn't even last a week.
I'm incredibly disappointed as to the quality of the glass. I've had $15 gas station glass that is more durable.
Don't mean to be rude, and my condolences, but you have a skewed/unrealistic way of looking at this IMO.
They got you the glass there in one piece? It, wasn't broken out of box? But you want a refund or comped because it got knocked over?
Buddy, I wish every company would comp you for broken glass at cost but that is totally out of the ballpark. They were nice enough to offer you the extended warranty after you already broke it...it's not like you bought a vape and it didn't turn on they shipped you a working product, and through some actions out of their control, it broke.
"It basically tipped on its side"
Well, how? It didn't fall over on its own. Were you using a hydrafoot? Lots of questions regarding that. Surface it falls on matters. As does angle.
I'm willing to bet you my Evolver Hydratree that it didn't just magically tip over. Those sidecar pieces people set on tables all time with and without hydra feet. It sucks your new glass broke, but demanding a new piece when you accidentally break one just seems really unrealistic.