Hey
@cliffhanger1 So you're tm won't charge but led light works right? Can you get someone to help you with the video? Because I have an idea how you can film proof of the problem, it won't be fun though, to film or to watch... Set up a space, ex. a table close to power outlets, with tm, usb-c charger, external charger, one empty battery and an analog clock.
So the objective is to show that the battery does not charge and have everything on video and the clock helps to show that you haven't cheated.
In front of camera:
- Insert battery in tm, turn dial above 2 in front of camera and try to turn on. Shouldn't work because low battery.
- Next you want to try charging tm with usb-c cable. But first, to prove that the cable is working connect the cable to different device/phone and show to camera that it is charging. Then connect it to tm
- Now the fun begins - Continue recording for 15-20min and make sure the clock is ticking for the camera.
- Try turning on again. Won't turn on because low battery.
- Now to prove the battery works: take out battery and insert into external charger.
- Charge 15-20min
- Insert battery in tm, turn on. Now it turns on.
-End-
All of the steps should he done in front of the camera.
Now I don't actually think you should have to do all this work. I find it strange that you can't just send it in for a checkup, because that would be much simpler...