RMA’s however are still going through DHL back to Tinymight/Finland. UPS was used to send my unit back to me in the U.S. (MA) however it was shipped to them for repair via DHL. Go figure.
Regarding my repair, I initially emailed them and they sent DHL label and info to me within a few days. I got it back and working again 24 days later (not bad!) - a week and a half ago. Earlier this week I got an email from TM asking if I’d continue to support them and pay for the repair, which I hadn’t done and wasn’t sure if this was a warranty issue (putting the battery in the wrong way after 2.5 years and subsequently frying the board). As it was my fault I did order a repair and paid for it. How could I not? They’re trying their best! And I did was I thought was right. I also indicated on the order that the repair was already completed per their follow-up email.
Fast forward to yesterday and today when I received a DHL shipping label, which I’ll ignore, though I got a UPS notification today that something is arriving at my house tomorrow. I can’t fathom what it is unless it’s XMAS in October and a trial RED TM2 will grace my presence. Let’s see what transpires. I tried using very simple, basic English in my emails and their replies have been very good, so I’m not sure what if anything got crossed up. Needless to say my TM is amazing all over again - love this vape!