Update: My replacement top and cap arrived a day early. Nicely packed in a box along with an extra long stem as a gift! My previous IG message was also answered the day after I received my email. TM CS seems to be catching up to my experience with the product. From first reach out to resolution and a nice bonus from overseas in just over two weeks is really damn good. Hoping this becomes the CS norm so we can all get back to great vibes.Good morning TM crew. Iām here this update my situation of CS and my top cap/battery cap that are stuck together after being cross threaded by me. Totally my fault after months of ownership and being in a little rush. After sending an email to the info address, attempting contact on IG, and finally following the suggestion to log in and send a message on the site...I have received a reply! It looks like it was to my initial email sent on sept 29, but might be from the warranty form on his site since he did have my mailing address without asking. The email reply simply read:
Hello,
Apologies for the late reply.
Please check the attached file.
Always glad to help!
Thanks,
David_TM
The attached file shows a shipping envelope with my address. This morning I received notification from DHL that I have a package coming at the end of the week.
So for all my worry that Iād never hear back or that my unit was forever dead, I must say, it totally looks like David_TM has come through like gangbusters, and shipped out the parts I need (I hope)! Even if a ālittleā slow, it was a much faster response than I was expecting. This definitely gives me renewed hope in the longevity of the device and company. I had offreed to pay for the part but he never even asked me to.
As soon as the part arrives, Iāll post up once more to let everyone know how the fit is and how everything works. For now, Iām just ecstatic that it looks like a happy ending. I truly love using the TM device and am so happy it looks like he is standing by his CS. Hopefully once demand and supply catch up, so will CS and it will be a great device from all angles. Moving back to the highly recommended category.
Hope everyone has a great week!!
Nope, not that either. I only use VTC6s these days. I retired my HG2s to less demanding devices, not that those are protectedOdd, thatās almost what I would expect if one were using a taller āprotectedā battery.
My unit came with flush lid/nut. I unscrewed it and realized the battery connects way before the nut is flush to the lid. To the point that I'm able to screw it just with my nail, as some users reported earlier. Also, screwing the nut all the way in, is difficult as there's much friction, so I stopped doing that. Still using the TM with just one battery, so I think I will unscrew it again only when my battery will go to the bin.I got a question.... on the tube holder screw that says in manual not to overtighten, how many peoples nut sit flush to lid? When I mentioned finding my issue I neglected to say that both the battery lid as welll as tube holder nut are NOT sitting flush. I tighten both the same , when I feel it tighten I give it a 1/4 turn more thatās it. But what about that tube holder should It be screwed in all the way(flush) or just as far as tension allows? TIA
The nyogel made mine smooth like butter, no worries about lid anymore just be careful and use nyogel!I have no problem opening and closing my battery cover with my fingers without any tools.
I change my battery daily.
Someone here on the forum said something like Nyogel might work, also theres grease special for alu flashlight threads (look up Nitecore SG7 for example)
Im buying Nyogel for mine to see if i can make it more smooth
I used light ISO and Blu-Tac for the battery cover threads and body threads. Itās very smooth now, slightly better than before which Iāve never had an issue with. I just use my thumb to tighten and loosen it.The nyogel made mine smooth like butter, no worries about lid anymore just be careful and use nyogel!
The TM vape site seems to be down.
That canāt be good! Hmmmmm......The TM vape site seems to be down.
Gonna be hard to submit an RMA through official channels now.Suspended? Non payment ? Thoughts?
3 days to complete seems quick compared to most of what this forum has experienced ....I ordered a tinymight on the 10th and it went to ācompleteā 3 days later. Now the money is out of my account and the website is down. I donāt like the way this is going.........
I ordered on Oct 5, and got DHL notice for Oct 20 delivery.3 days to complete seems quick compared to most of what this forum has experienced ....
Let's hope it's nothing, and yes, it's been bog-slow recently, but it's not a server problem, the account's been disabled. Let's hope it was just a missed payment or something.It's been down for me in the past quite a few times, I wouldn't be worried about it.
Too many of us have been āGhostedā or āHazedā and things of this nature bring back fond memories lol Iām sure itāll be fine
Ah yes I see the error message now, that is different than the timeout I had before. I sent them a message on IG, hopefully it's back up soon.Let's hope it's nothing, and yes, it's been bog-slow recently, but it's not a server problem, the account's been disabled. Let's hope it was just a missed payment or something.
through ios, everything goes perfectly to the site. it's all mcirosoft spoiledThis site has been reported as unsafe
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