We just wanted to thank everyone for their patience. Our apologies for the delays. Currently we are planning to ship all of the current retail orders by the end of the week. The RMA's will be completed this week as well. Possibly not all of them, but we're aiming high.
I like to be as transparent as possible. For the past 3 months I am out of the office a little earlier than usual Thursday and Fridays. If anyone has tried calling past 3:30pm PST, sorry for not being available. I also need to eat
so if I'm out on lunch, unfortunately no one else is there to answer. Please leave an email at
sales@thermovape.com as a follow up, as I can check those out of the office, and will be making an effort to respond regardless of the time of day (at least for the holiday season).
Only the production team is here on the weekends when needed.
We did ship some Essential Oil products ahead of some others this past week, as Loose Leaf's were not ready to ship. Currently it's best to work in batches, for RMA's and retail. It's most time efficient with the current work load.
Again, we truly appreciate all of you and your understanding at this time.
Best,
Zeki
PS: OF, next time we're putting you to work!