Cmon @
THC SCIENTIFIC - Can you not pull a heating element from one of the Okeanos you have for sale?
Wouldn't it be better to take care of the customer who's already payed and is not having a good experience? You'll get replacements in March and you can sell the Okeanos then. At least I won't be here brewing in bitterness because my device is in a drawer while everyone else is enjoying it.
I'm also not happy that I have to come on these FC forums just to find out what the hell is going on. I filed a ticket last Weds. Was told I would here back "within a few days" and I have to come on here to find out that shipments will come in March.
Does one really have to be an inhabitant of this forum to use your devices? I would have had no way of knowing how to fill the Okeanos or that it needs an o-ring had I not came on here. Additionally I would have no idea what's going on with the ticket I filed without coming on here either because nobody has even attempted to contact me.
For all this stuff I hear about great customer service I'm seriously not seeing it at all. I've done business myself and when my customer is left with a product that doesn't work you're supposed to do whatever you can to fix it. At the least you're supposed to contact me and let me know what's going on. How does anyone expect me to be happy with my purchase?