nobody gets special treatment guys if i have extras i help, sometimes i charge for it sometimes i dont, but from today on i just got a lecture from my partners as of this is being the exact reason why i am out of CS
Every single contact is going to go through w9tech.com and im just here to answer questions about how to use it, how to diagnose issues and other questions that does not involve your orders.
Im sorry but I cant sustain this anymore.
Bummer. Is there to be a funeral for the Golden Goose? Seems like once again, nobody really won.....but everyone lost some? Sort of like Chruchhill's comment on Socialism?
My take on CS is somewhat tainted, having done it a fair bit in past lives. My view is simple, there's a
contract in force here. One
both sides agreed to before purchase. That's what a customer has a right to, not 'I want what he got'. That's not how it works in the real world. There are any number of reasons why a maker might want to deal with customers differently (say for instance it's a known customer and the maker is using him to try out solutions?).
Looking on the site, that contract reads in part:
Please ship your product to: (Signature required, we are not responsible for lost items that have not been sent signature required.) Customer is responsible for return shipping.
Up Tech
16742 Stagg Street Suite 103
Van Nuys, CA 91406
- Include your name
- Last name
- Return address
- Phone number
- Copy of your receipt
- Description of the issue that you are having.
Once we receive your vaporizer we will either replace it with a new one or repair and send it back in a timely manner.
I assume the OP has not sent it in, and doesn't intend to ever? W9 is welcome, at their option, to 'do more' if they want I think, but they are bound to "either replace it with a new one or repair and send it back in a timely manner". Should you do your part (and send it in to that address at your cost), and I've no doubt they will do so. Think what you want about 'timely manner' but I can tell you from experience how Tort Courts view it, and having the correct repair parts available plays a real role here. No court will hold them delinquent by not shipping what they don't have......'timely' starts after 'possible'.
As to the 'you should strip new units to give me what I want now' argument, nobody seriously expects Toyota to pull parts off new cars do they? For sure nobody paid for that. And nobody wants to pay more for their unit because of it.....nor do they want a 'rebuilt' unit that's been worked on after it left the factory.
I'm sorry the OP is having troubles. He's not the only one it seems. Sadly this is the nature of such cutting edge stuff. As he pointed out, we come here hoping for the inside track to 'get over'. That has some risks associated and carries the added responsibility for each of us to educate ourselves in the proper use.
Our responsibility, same as teaching you to drive is not Toyota's problem, or Stanley is responsible for giving you carpenter lessons just because you bought a saw or hammer from them (do carpenters even use hammers anymore?). They sell us tools and guaranty their use as described (or they will fix or replace at their choice).......like all tools, it falls to the craftsman wielding them to use them correctly.
I, for one, am grateful for the risks W9 takes to bring new and exciting products to market. In finest Capitalist fashion. It gives us more choices in spending our hard earned vape bucks. I find it indeed unfortunate that events like this can (and in this case did) diminish that for us all. G was a great resource for at least some in rapidly solving issues, now it seems that door has been closed with all of us outside. Not a positive change IMO.
I will continue to 'share the risk' on the brand new stuff from time to time, but accept that risk as part of the deal.
"No good deed goes unpunished".
OF
