Ruff im sorry but i have the units in front of me, there is no BS from me, i sent you a free Hercules so that i can confirm a defective unit without you sending in yours, Some how the second unit was causing issues too, that led me to believe something else was going on, Im sorry I was not able to make it up to San Francisco. I am just telling you how it is. I have both Hercules 7.4v units and both are firing perfect, end user error? not sure, act of god? not sure. What i know is your Hercules plus the free one I sent, plus the 3.7v Hercules all work perfectly. Have you checked your charger? is it fully charging the cells?
To say that I have not taken care of all my our units that have been sold and the fact that we don't provide customer service is wrong.
I am happy to give you full refunds to all the units you have ordered from us minus the items that where sent for free. There is nothing else I can do, i know you have been here from day one and I thank you for it, but theres nothing else i can do other then make sure your units working fine.
There are other Hercules users that can produce vapors with their units, and Vito even shows a video of him doing massive clouds on the 3.7v.
G,
This is the first I have I heard any sort of apology from you. Just excuses till now. That's all I've ever wanted to hear was a sincere and to get honest answers. I accept your apology.
I never said you did not take care of all your customers. Just not me on this issue.
There is more confusion here: I sent you everything including batteries for testing.
you told me flat out that you tested the both 7.4v herc with known good units and they did not work.
you also told me in that same conversation you tested both 7.4v with my units and they did not work.
I asked you very specifically if you tested with reference or known good units and you said yes. "They get hot but don't produce any vapor, I need to have the engineer look at it"
then 4 hours later that very same day you post here that they make "massive vapor"
Somehow that story has changed. I don't care. I just want units that work.
Straight up. I think the Alpha level non Persei heads you shipped were bogus. and the source of all these issues. You can easily confirm this if you haven't lost them. which you told me you had but its still unclear?
If the hercs work, send them to me and guess what betcha $20 they work fine now that I have a head that works.
You have no reason to sit here and claim any user error. You were sent the complete unit plus batteries. Deductive testing would yield the culprit. Dunno why that can't or hasn't happend. But if the herc's create heat now and "massive vaport" then please test against my old heads. If you don't have then don't BS me or try and tell me its user error. Send me the herc and let me be a happy camper. its not a charger I have 3 of em and use 7.4v dual head 4.0 ohms at my goto setup. no issues charging batteries.
All I ever wanted was the truth and some apology for all the excuses and broken commitments. It seems like that day has come! Thank you!
Now just get me a working herc. you had every opportunity to test all the pieces and send me a working complete unit. instead you sent me a new persei and no herc. Why are you still holding onto my herc.
Please make this right!