Well no need to be inflamatorry
@lucky778. I think it's quite respectful that he even bothered to reply to you, and he actually mentioned that the issue will be adressed with the new product line. I personally have never had this issue with any of my kiss carts. However I also have had my own issues with uptech in the past, and they have gone above and beyond to prove to me their reputation as a company. If you don't like the product then I think you are the stupid one investing your sixteen dollars....
I'm honestly not trying to be inflammatory. If you look my first post today I was asking it there was an explanation or if it was something I was doing and how I could fix it. I honestly was looking for some insight, as I had been unable to get a response in the past. He did exactly that and I thanked him.
I'm aware of what he's working on with the Kiss Alpha, but that seems to be a total redesign, a completely different product. In the meantime we are left with the current model, that many people here have had issues with. He gave a perfectly good explanation to it. It They took the part out that holds in the cup!!! Bingo!! I would think he would want to know that this was happening from our feedback so he can rectify it if he chooses.
And, from his response I gather they have no intent to change it, which is also good for me to know as I can now choose to not buy the product if it's something that is something I'm not interested in spending my consumer dollars on.
His first response still leaves me to wonder, rightfully so, that if taking out the mesh makes some of the carts unusable, what have we really accomplished?
I could see how my rebranding of the KISS acronym joke could see like I was trying to be mean, since the last word in it is "stupid". I wasn't calling him stupid, and if anyone got that impression that was not my intent. I just felt that the comedic value would have been lessened had I not chosen to include the word "stupid."
And for the record. I am generally a big fan of the products. I own 2 omnicron, 1 Persei. Probably bought 50 kiss carts. I reccomend it to lots of people , big supporter. But, just becuase we have something potentially that could be wrong or improved doesnt make it inflammatory.
I like the products. I don't like when I buy them and they break in the first or 2nd use. This seems like the best place to bring things like this up.