Mr. Me2
Well-Known Member
Great news! And Smojo ordered which is the last piece of the puzzle (for me). Time to watch the Neo videos over and over again...
Discontinued The NEO by Prrl Labs
- Thread starter Black_Prrl
- Start date
Philabrookla
@philabrookla
Haha you aren't alone, my Smojo's should arrive today, not sure if I should be stalking Vgoodiez or if my Neo will ship direct from Prrl. Either way, you aren't the only one.
You can stalk @VGOODIEZ just for fun
, but we'll be sending them out directly from here. Scott has been great and enters the info in our tracking system, so we'll treat your order just like it was made through us. Not much longer to wait!!
Mr. Me2
Well-Known Member
According to FedEx. the first 100 should arrive sometime this evening, but no sign of them yet. We've got everything ready to turn those around by midweek--goddess willing!
Well... the good news is that we are finally able to see the tracking info for the shipment... it got held up in US Customs on Friday because there is no appropriate classification for this tech (we finally used "agricultural dryer" and that seemed to satisfy the bureaucracy. Then, they were held in Anchorage over the weekend. We were told it would arrive by 8:30AM yesterday and we were all geared up... then, all info went dark and we got notice "will be delivered by end of day"... Still wasn't here by 10p... Then, for some unknown reason in the middle of the night, it was sent to Tennessee... Hang in there folks, your Neos are taking a tour of the US before landing here in Portland some time today (we hope).
Mr. Me2
Well-Known Member
Crazy!
djelibebbi
AKA djelimon, but lost the email
"aromatherapy device" generally seems to work with customs and vapes
Those have a 2.6% duty when importing to the US from our manufacturer... ag dryers don't... ;-)
@Chingas, here's a pic of Harv and Josh playing Santa Claus. Yours is in there somewhere!
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djelibebbi
AKA djelimon, but lost the email
Noice
thanks for that nugget!
Mr. Me2
Well-Known Member
I got my shipping notice too!
And more props to @Black_Prrl for more of their great communication. Besides being open with us, their email included much helpful info and links.
And more props to @Black_Prrl for more of their great communication. Besides being open with us, their email included much helpful info and links.
Mr. Me2
Well-Known Member
Hey @Black_Prrl , another question for you, and apologies if I missed this info.
Batteries. Does the Neo come with one, and if not what do you recommend?
Batteries. Does the Neo come with one, and if not what do you recommend?
I'm pretty sure it does come with them. Thought I saw that earlier in the thread or maybe instagram or something. Pretty sure, but I just dabbed some "fruit loops" so better double check.
MonkeyTime
Well-Known Member
@Black_Prrl any chance you'd like to post the links that are the email for those of us waiting on the email? A little reading will let us feel like we're keeping up!
Mr. Me2
Well-Known Member
I think they’re also on the website: https://www.prrllabs.com/
MonkeyTime
Well-Known Member
I've read all that, I was hoping there was more!
Hmmm... isn't reading the welcome email(s) part of the whole anticipation, unboxing experience? ¯\_(ツ)_/¯ Though, seriously, ask us a question and we're happy to respond. Lots to share and ask y'all as well, but let's focus on getting these out to you first!
Yes, we are shipping with a battery. For international orders, it will already be installed. For those in the US, the battery is in a separate little box from the Neo, but is in that same shipping box--so look for it!
Mr. Me2
Well-Known Member
Great and thanks!!!
tr33sPlease
Well-Known Member
I received my shipping notice!!
Note: In case you are looking for your shipping notice, be sure to check your spam folder. My shipping email went to spam, every other email from PrrlLabs came in my inbox. I figured I should have a shipping notice, because I was one of the first to order, so I am glad that I checked.
Note: In case you are looking for your shipping notice, be sure to check your spam folder. My shipping email went to spam, every other email from PrrlLabs came in my inbox. I figured I should have a shipping notice, because I was one of the first to order, so I am glad that I checked.
CaleidosCope
Well-Known Member
same here... it's "oversea"... and no rush too...
@Drug and @CaleidosCope, sorry for the delay on international orders. We wanted to use the first domestic shipments as a test of our processes. Don't worry, we set all of the first international aside and will push those out today.
Unfortunately, we spent much of yesterday trying to sort out what happened to the products we shipped on Tuesday. For some reason, the Post Office isn't showing their tracking #s and can't tell us which facility the two large postal bags were sent to... We went directly to a regional distribution center to talk with them yesterday. We will be dropping all future shipments there instead of the normal public post office.
Thanks for all-y'all's patience as we figure out these systems!!
Unfortunately, we spent much of yesterday trying to sort out what happened to the products we shipped on Tuesday. For some reason, the Post Office isn't showing their tracking #s and can't tell us which facility the two large postal bags were sent to... We went directly to a regional distribution center to talk with them yesterday. We will be dropping all future shipments there instead of the normal public post office.
Thanks for all-y'all's patience as we figure out these systems!!
Mr. Me2
Well-Known Member
@Black_Prrl, I had trouble tracking my package too after I received your shipping notice email. But this morning, usps tracking worked. It says I should expect my Neo on Monday the 14th.