Manufacturer of the Neo and Terp Surfer
I got the Neo as a gift after 420 this year. It has worked great with the sticky brick injector bowl (2/3 diamonds!). Last night the chimney slid out and it looks like the glue melted off. Is this a DIY repair or should I contact the manufacturer? I see a chimney repair option on the site, but the chimney is still mint. There are some streaks of white glue on the quartz glass. I'm not sure how to remove it and what to use to fix it back on over the coil but it seems like a simple repair with the right materials.
Hey, @thegreenmenace. Sorry to hear that the bonding ceramic failed! The bonding ceramic is 99.9% pure alumina ceramic, but we had a batch where some expired solution was used. We're happy to repair that for you. Please DM me your order # if you have it and we'll get you a pre-paid return label strait away.