Milaana. Lana. LANA. LAANAAAAAAA
Prevent All Cigarette Trafficking (PACT) is beginning to take hold, me thinks!
Moderators, I wasn't sure where to post this so if there is a more appropriate location please do so.
I recently received this email from DHL after attempting to purchase the XMAX V3 Pro, from VapeMeet, a vape retailer in Canada.
I hope you’re having a great day.
Regretfully your shipment has been returned to the origin because effective March 26, 2021 DHL Express Inc no longer imports, exports or delivers any device that an aerosolized solution, delivers nicotine, flavor or any other substance to the user inhaling from the deice including e-cigarettes, vape pens etc.
Please reach out to your vendor for next steps. You may also monitor the shipment at our website, Logistics.DHL.COM for return airway bill information.
I apologize for the inconvenience I will be closing your file in the imports department, if you have further questions please call the Imports Department at 866-600-0014. Please visit www.logistics.dhl for tracking options.
Thank you for using DHL Express
Customer Care Advisor, Imports
Imports Department Hours M-F 5:00 AM - 5:00 PM MST (AZ local time)
1910 West Rio Salado Parkway
Tempe, AZ 85281
The vendor, VapeMeet has been less than effective in assisting me with this problem. They say my purchase is currently at the DHL Hub in Cincinnati, and DHL says my purchase has already been send back to VapeMeet in Canada. Arrrrgggghhhh! Keep in mind that at one point my purchase had cleared Customs and was only 20 minutes from my home, on the delivery date, and THEN theyrecalled it from the DHL truck!
I've been phoning both entities repeatedly trying to resolve this issue but to no avail.. Any suggestions?
In the meantime, i would recommend that my fellow FCers should be extra careful about importing vapes from outside the country, as those retailers are likely to use DHL in their shipping to the U.S.A.!
Any help is muchly appreciated!