Doktor Dub
Well-Known Member
I am pretty sure you can let S&B change the Batteries for you... it is not cheap, i think it was like 70$ but they also deep clean your Mighty.
The Mighty/Mighty+ by Storz & Bickel
- Thread starter Roger D
- Start date
Vapor4me
Well-Known Member
I'm also very happy with my Mighty, but less so with their CS (EU based).
Should S&B be reading, you might have the gold standard of vapes, but there's SO much supply out there, SO much better CS from other brands, and SO any new developments, that you're no longer in a luxury position. You better step up your CS game, take your cue from Dynavap.
Should S&B be reading, you might have the gold standard of vapes, but there's SO much supply out there, SO much better CS from other brands, and SO any new developments, that you're no longer in a luxury position. You better step up your CS game, take your cue from Dynavap.
Doktor Dub
Well-Known Member
Wow - that s really a shame. I am ok with paying a little premium for changing batteries but a 300$ Vape going obsolete is NOT cool!!! And enviromental it s a shame also!
Just to ad another experience, i dealt with german S&B CS some quite some time ago and they provided the best service imaginable.
Vaporcussion
Well-Known Member
Can anyone else verify this? Doesn't add up
Polarbearboy
Tokin' Away Since 1968
My Crafty had recently become sporadic about connecting via BT with the app. It still worked and connected often enough that I let it go on for months like this. Finally it happened while I was at a party and sharing--it was the most popular of half-a-dozen vapes going around--and so I contacted CS. They had me send it in, and the day it arrived there, they shipped out a brand new latest unit. I was deeply impressed with their CS. I used it quite a lot and the batteries were starting to be slow to heat the beast up. Now it heats up so fast! Yea for S&B.
Baron23
Well-Known Member
From S&B website, underline added by me:
A battery's lifetime is limited. After hundreds of charging cycles there will be a decrease in performance. This is the case with any battery, though we tried to prolong battery life as much as possible with the help of a sophisticated battery management. We do offer a service for a reasonable price. It includes the replacement of the battery and exchange of all wear and tear components like seals and screens.
If you are interested in having your unit serviced, please initiate an RMA by registering your repair device with us.
If you are interested in having your unit serviced, please initiate an RMA by registering your repair device with us.
Hi Barron. This is no more than you should expect from THE premium vape on the market. My issue is with CS is when the unit has run out of warranty. All i want to do is replace the batteries myself, i emailed them. They refused to tell me how this is done BUT offered me a reduced price unit for 250 Euro !!!! the batteries are £11 each. As the 1st wave of Mightys start to fail as we knew they would surly CS can give you info to prolong the life of you expensive unit I can see this issue haunting them as the years move forward. As always the vape is 100% spot on....just as above the CS is faulty
vapviking
Old & In the Way
I believe the 'battery replacement' policy is one that's rarely been executed, the only anecdotes we hear about out-of-warranty are the offer on reduced price. My early Crafty went belly-up with pretty low hours on it (45 hours (iirc), still in warranty) and S&B America tried to tell me the the battery had too many charge cycles on it. They charged me $90 for a new battery, then shipped a brand new boxed piece anyway.
Other than that fiasco, my experience has been of really great response and treatment from S&B. I can certainly understand that they may not want to be in the repair business, and on an electronic device might not want the liability of instructing diy repair, BUT why not have a few 'authorized service' locations?
Other than that fiasco, my experience has been of really great response and treatment from S&B. I can certainly understand that they may not want to be in the repair business, and on an electronic device might not want the liability of instructing diy repair, BUT why not have a few 'authorized service' locations?
I mean, I understand your frustrations but after the two-year warranty S&B has no obligation to service your device or provide you with the information to do so. Sure, it would be the world's best customer service, but they are a company, first and foremost, looking to maximize profits and minimize costs. Think of the costly logistical (and potentially dangerous) nightmare that would ensue if S&B provided all interested customers with instructions on how to change their batteries. That's why enthusiast spaces like FC exists — I'd be surprised if there weren't instructions for a battery swap in this very thread. In my opinion, the two-year warranty is great for the Mighty's consistent and satisfying performance, especially given the fact that mine sees daily use.
Interesting idea, but I'm not sure S&B has the resources for that. And where would these locations be? In the US, pot is still federally illegal so they'd have to outsource repair to local headshops/dispensaries in legal states only, unless you want users bringing their dank smelling Mighty to a "call it a water pipe, not a bong" headshop in, for example, Georgia, where I bought my Mighty.
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vapviking
Old & In the Way
Resources? They're one of, if not the largest vape manufacturer in the world. All they'd need to do is train some techies and out-source (that's the 'authorize' part) operations to some small shops - or even one small shop! Heck, I'd do it from home! Why not an all mail-in service center? Mighty is not an illegal device, it is legal to own one anywhere in the U.S., though it would make sense to locate the service centers in 'legal' states (about half now allow some form of legal cannabis).
Hogni
Honi soit qui mal y pense
Remember the battery service @JCat is offering
http://fuckcombustion.com/threads/custom-crafty-battery-packs-for-easy-replacement.26243/
He also offers replacements for the Mighty and you'll find instructions for replacing the batteries in that thread.
It's just a lack of the Mighty that you can't swap your batteries with ease. The same shitty point of construction as also nearly all smartphones have today. Do they have a battery exchange service?
http://fuckcombustion.com/threads/custom-crafty-battery-packs-for-easy-replacement.26243/
He also offers replacements for the Mighty and you'll find instructions for replacing the batteries in that thread.
It's just a lack of the Mighty that you can't swap your batteries with ease. The same shitty point of construction as also nearly all smartphones have today. Do they have a battery exchange service?
Roland Blaze
Well-Known Member
Heads-up for UK peeps, Namaste have the Mighty on offer for £199 at the moment
Vaporcussion
Well-Known Member
They have one; it's in Oakland CA. Mail it in and pay $70; you will not only get new batteries, but a new housing if any spindles are broken, new firmware (depending on age of unit), it will be cleaned, plus, you'll get a new Cooling Unit, worth $20.
Just realized I'm responding to vapviking, oops, you know all this!
vapviking
Old & In the Way
Can anyone else verify this? Specifically, has anyone received this service since July 2018, which is when @Mr.Kite reports he was turned down. I have a 3 year old Mighty I'd like to send in sometime.
Edit/add
This wording is still on S&B website;
"We do offer a service for a reasonable price. It includes the replacement of the battery and exchange of all wear and tear components like seals and screens.
If you are interested in having your unit serviced, please initiate an RMA by registering your repair device with us."
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milkybrkid
Well-Known Member
I sent my 3 year old Mighty back a month ago because I complained about battery life and they requested 70 euro to replace batteries and housing which I paid and was sent a brand new sealed 2018 model with 20% extra battery.
wombat24
zealot - church of the blessed dynayap
Well this is a game changer, from what milkybrkid is saying and the fact that the S&B website
does not specifically state that they will only replace the batteries during the 2 yr warranty
period. This could mean I will be enjoying my Mighty for many years to come. Yay!
does not specifically state that they will only replace the batteries during the 2 yr warranty
period. This could mean I will be enjoying my Mighty for many years to come. Yay!
Vaporcussion
Well-Known Member
Exactly; they will replace them for free during the first two years, and then start charging you after that. Everything is 20% off right now, btw
shredder
Well-Known Member
My mighty is 4 yr old this month. This summer when I inquired it was $245 with my trade in for a new mighty. The battery replacement was available but I don't remember the price, or the exact date.
I plan on getting another, and may tomorrow with the 20% off sales. But I think I may keep my old mighty cause it still works, although we only get 3-4 bowls per charge any more. It would cost me about $35 more but we'd have two mighty's. And if and when the old one dies there might be a new one out by then (mighty 2 anyone?) that I probably can trade up for.
We can complain about customer service, (ive never needed them yet) but in the four years I've had mine I don't think there has been a better portable vape out there. If there was I'd probably buy it.
Roland Blaze
Well-Known Member
Another headsup for UK people.. GreenVapes UK currently have Mighty for £180 using the code "summersesh".. yes i know old code but works 
bossman
Gentleman Of Leisure
Well we can start my countdown timer on however many years until I'm annoyed with my dying battery options. My BF Mighty from PuffItUp just arrived and I enjoyed my first few sessions.
A design with all the looks and savoir faire of an eighties walkie talkie too. I can't say that I look forward to cleaning it. I can say that the draw resistance is on point and the two sativa hybrids I've tried so far were smooth and flavorful. The cherry diesel was perhaps too fine and clogged the dosing capsule a bit. The orangeade capsule was a medium grind and kept its flavor for a respectable length of time.
I used it before bothering to switch it to Fahrenheit and didn't realize what the temp was. Had a good experience in what turned out to be the 340 to 355 range.
I'm gonna take inspiration from the Mighty and run my Fierce at lower temps than I had previous.
A design with all the looks and savoir faire of an eighties walkie talkie too. I can't say that I look forward to cleaning it. I can say that the draw resistance is on point and the two sativa hybrids I've tried so far were smooth and flavorful. The cherry diesel was perhaps too fine and clogged the dosing capsule a bit. The orangeade capsule was a medium grind and kept its flavor for a respectable length of time.
I used it before bothering to switch it to Fahrenheit and didn't realize what the temp was. Had a good experience in what turned out to be the 340 to 355 range.
I'm gonna take inspiration from the Mighty and run my Fierce at lower temps than I had previous.
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shredder
Well-Known Member
Hopefully you'll get many years out of your battery.
If you stick with the capsules you won't have to clean it often. I removed the screen on the cooling unit, dont use it all all, and clean the hole where vapor goes with a alcohol prep pad maybe weekly. About 4-6 weeks I take the cooling unit apart, remove the o rings, and soak the unit in iso in a zip lock, that I heat in hot water. The warm iso works very well and is quick. The o rings just need a quick soak. Then I rinse everything in water and reassemble when it's dry.
I use ours at about 360F to about 380F. But it's strain and moisture dependent, and the pack or grind makes slightly less difference. One technique we like is to start at say 370 and when it starts hitting well we back down the temps to 360 for a cooler more flavorable vapor. For vaping rosin using the liquid capsules I max out the temp for the whole session.
Just got one from them and am very happy with both the company and the product! Definitely factory fresh unit and lots of throw in's. Especially like the free stand. Protects the cooling fins and makes loading easy. I have had Pax 2, Dreamwood, and SB OG and the Mighty beats them all. Hoping I can make mine last by taking good care of it. Will follow up on tip to get jewelery ultra Sonic unit for CU cleaning. Highly likely you will be happy with a Mighty...
CarbonFiberGuy
Well-Known Member
Ok so not saying this is usual but my unit died about a year ago . I sent it in for repair warranty knowing my warranty was well past due . I sent original receipt with unit. I expected to pay something but was just sent back a full new unit factory sealed . I did pay the original $469.99 price though so maybe they felt sorry for me lol