not sure if this is allowed..Mods please tell me if it isnt
found this in a post on another vaping forum
(..the one Bud posts on)
thought it might help with some of the questions ppl have been asking about S&B
its a reply from S&B to an email sent latter part of last year
From: Info <
Info@storz-bickel.com>
Date: Thu, Oct 13, 2016 at 11:47 AM
Subject: WG: Storz-Bickel - Mighty Vaporizer
Dear Eric,
thank you for your interest in our products and pardon the delayed answer.
„1) In reading online reviews, I hear that there have been some defects in the Mighty and Crafty units. Is this an ongoing problem?”
The CRAFTY and the MIGHTY have been both continuously improved since their first release. Further, we have been accommodating with malfunctions and resolved the issues to the pleasure of our customers. We are confident that you will be satisfied with either choice.
“2) Have you made changes / revisions to the Mighty since it was originally released?”
As mentioned above, we continuously improve our devices, there have been changes, but none of them effect the overall functionality.
„3) How can I tell, when purchasing from a local reseller, or an online reseller, whether I am getting a unit with the latest revisions, or whether I am receiving an older unit? Is there a revision number on the box or the unit? Can I tell from the serial number whether I am getting a unit with the most recent revisions?“
We do not work with authorized dealers and regret to say that we can’t answer your question. If you would like to make sure that you receive a genuine product and the latest model, we recommend to purchase directly with us in our online shop.
“4) If / when the batteries stop holding a charge, or degrade to the point that they need replacement, how much do you charge to replace them, assuming this occur outside of the warranty period?”
Of course we only use the best cells available on the market and most of the devices processing power is used only for battery management, however, we cannot go beyond physical limits.
Defects due to normal use or wear are not covered by the warranty. Parts subject to wear such as batteries, screens and similar are excluded from the warranty.
Batteries will be replaced by Storz & Bickel. The exchange is €75,00 for the CRAFTY / € 105,00 for the MIGHTY.
„5) Do you have a flat fee for repair or replacement of a unit that stops working after the warranty period, and if so, how much is the fee? If you don't have a flat fee, what might be the range of costs to repair a unit?“
We would need to inspect your unit first in order to determine the costs for a repair, many factors have to be considered here.
“6) If a unit replacement during the warranty period, will you replace it with a new unit, or a refurbished unit?”
Our replacements are never refurbished units. We replace by new, unused units.
“7) Will you honour the warranty regardless of which local store or online reseller I purchase from?”
If the device is an original Storz & Bickel Vaporizer, the warranty will be valid regardless of where you purchased it from. Please keep the invoice as a proof of purchase for warranty purposes.
“8) Will my credit card receipt be acceptable proof of purchase date, if unit should ever need warranty service?”
Please keep the invoice as a proof of purchase for warranty purposes. Credit card receipt will not be acceptable as a proof of purchase.
We hope this information is of assistance to you!
Kind regards,
Verkauf / Sales
cid:567124313@11052012-154E
Rote Strasse 1
78532 Tuttlingen, Germany
Tel: +49-7461-969707-0
Fax: +49-7461-969707-7
info@storz-bickel.com
www.storz-bickel.com
Kommanditgesellschaft, Sitz Tuttlingen
Amtsgericht Stuttgart HRA 451029
Geschäftsführer: Markus Storz, Jürgen Bickel
4 months ago ReplyShare
, as doing otherwise would be 'dishonest' 
)
so just for anyone ordering from there heads up you may need to be home for it
And i think blacklisting a customer would be very illegals in PC Germany. I will check later the exact amount but its all there with names to back it up and it was sent before my order.
