Your guess is incorrect. I was told (approx. Aug '15) over the phone by a S&B America rep that my Crafty had exceeded the battery manufacturer's specified lifetime number of expected charge cycles. He said my Crafty had over 900 charge cycles on it, and the 'allowance' is (bad memory) 8XX. I've posted about this multiple times in Crafty and Mighty threads. (for the record, I don't believe that their count was correct). I paid for a "new battery".
Now
@Stinky tells of an 80 hr device-use limit on the Crafty battery....are they trying a new tack?
I think S&B needs to give some degree of attention to battery life and wear, if only for their own data and in the interest of improving product. Additionally, how could they deal with a customer whose battery crapped out in the first week? "Sorry, we don't give a rat's ass!" That would surely not fly.
At the heart of the matter, I tend to agree with you, and endorse your right to rant on about the product and about your experience with it and the service. S&B, and others, need to get a better handle on the nexus between the tech and the user's money. Battery policy is a big weak area.
(For the record, I was not 'endorsing' a 'German company'. You chose to couch it that way to take a swipe at them. I was alluding to the general well established prowess of German engineers.)