I'll check in with my POS provider. I am not happy this is an issue!I couldn't do an pre-account set up either. So I just put an item in the basket, jumped thru all the hoops and I'm golden. Now I have an email that says I have an item in my basket which I will take care of Sunday . But really, Red needs to get that part fixed .
For those having issues, I'd advise ensuring your browser is up to date, or trying a different browser. Some companies aren't the best about honoring standards and this stuff does happen on occasion.