Discontinued The Firefly Vaporizer

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mitchgo61

I go where the thrills are
New batteries for the firefly? I got 4 batteries total when I got it a year ago and only 2 still work.. and not for long :<
How much better are the new batteries and what are they worth?

For me they deliver about twice the power of the old ones. Some folks have reported even better results. YMMV and all that.

What are they worth? They cost 30 bucks a piece, if that's what you mean....
 
mitchgo61,

Radio

stay true to yourselves
I may order one.. otherwise I'll sell my firefly to try and get a desktop vape. I find I go through a lot more herb with the firefly but maybe I could curb that habit..
 
Radio,

hoptimum

Well-Known Member
Just a thought, but maybe its not entirely the Firefly's fault you're consuming a lot of herb.
:cool::cool::cool:
 
hoptimum,

Mike M

Well-Known Member
New batteries for the firefly? I got 4 batteries total when I got it a year ago and only 2 still work.. and not for long :<
How much better are the new batteries and what are they worth?
I would say its a game changer.

I originally bought the FF with 2 extra batteries (the old 750). The two extra's I bought (over a year ago) quickly went dead, and they sent me two more. Those went dead within months, and I was only left with the one that came with the FF. That went dead about a month ago.

I was about to put the FF away, and move on to only my Mighty and Alfa, when I sent a email to FF stating that I was angry that I can no longer use the unit, and I would not be buying any more batteries.
To my surprise, they sent me a new free 770 to placate me.

I was so amazed at the new battery, I bought two more. and I can say for the FIRST time, the FF works the way it should. Sessions went from 15 to 20min to 45 mins to an hour on one battery. Now I can really surf the high end of the heat wave, and get through at least two bowls.

I'M IN LOVE WITH MY FF AGAIN
 

Mike M

Well-Known Member
I'm out of love again. Just as the romance was getting hot and heavy, I discovered an air leak on the side of the mouthpiece. It seems the glue that holds the mp to the unit is disenegrating.

I'm going to have to send it in. Does anyone know if they are quick on the turnaround ?
 
Mike M,

mitchgo61

I go where the thrills are
I'm out of love again. Just as the romance was getting hot and heavy, I discovered an air leak on the side of the mouthpiece. It seems the glue that holds the mp to the unit is disenegrating.

I'm going to have to send it in. Does anyone know if they are quick on the turnaround ?

I've returned at least 7 FFs. All but one were replaced within a few business days. (A couple in two days.) Only one took more than a week, and I think it just kinda fell through the cracks. When I sent an escalation mail I got my replacement FF the next day.

So yes, fast turnaround, usually. :nod:
 
mitchgo61,

grokit

well-worn member
I really want to try a 770 battery in my ff, but I'm still on my og firefly and the two 750's I have are still going strong so I can't quite justify it. It's nice to know a performance upgrade is waiting for me :tup:
 
grokit,

Mike M

Well-Known Member
I really want to try a 770 battery in my ff, but I'm still on my og firefly and the two 750's I have are still going strong so I can't quite justify it. It's nice to know a performance upgrade is waiting for me :tup:
I was skeptical as well, and really was going to retire the thing, until they sent me the freebie. It really improves the experience , and if your are on the fence, I highly recommend it.

There is something about being able to get cozy with it, and not get up every 15 minutes. You can also really hit the heat , which definitely gives it a performance boost.
 
Mike M,
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Radio

stay true to yourselves
Can't find any new batteries online. The firefly site does Vince state if it's a new or old battery anyone know which ones they sell? Thx in advance :leaf:
 
Radio,

Mike M

Well-Known Member
Can't find any new batteries online. The firefly site does Vince state if it's a new or old battery anyone know which ones they sell? Thx in advance :leaf:

The site should only be selling the new ones, I asked before I ordered, and that's what they sent.
 
Mike M,

grokit

well-worn member
I'm pissed off. I've never complained about my firefly, sent it back or bugged them about anything. In fact I've always been highly complimentary. I called them and inquired about buying new batteries, asking if they could make me some kind of deal on two and they shut me down, saying I could get only get free $30 auxiliary charger which I had already. To top it off, the cheapest shipping charge to my state for this $30 battery is over $41 because it's too much trouble to drop it into the mail for under $5. So the best deal for two batteries is over $100, fuck that with a red-hot poker! I don't even want to use it anymore I'm so pissed, I have many options now and I just wanted to see if the ff could keep up with the new cells.

I'll probably wait until they have a sale, then bug them about shipping again.
Or just sell it, maybe I'll use it for target practice instead.
What a fucking hassle for a new battery :disgust:
 

cosmo

New Member
To top it off, the cheapest shipping charge to my state for this $30 battery is over $41 because it's too much trouble to drop it into the mail for under $5. So the best deal for two batteries is over $100, fuck that with a red-hot poker!

Their shipping charges are ridiculous. I was going to order the set of 3 concentrate pads, which couldn't weigh much more then an ounce if even that. But the lowest shipping charge was $7.61, for something they could easily just throw into a legal sized envelope and use standard postage. I refuse. Hopefully one of my local smoke shops will carry them. But I am not ordering anything directly from TheFireFly.com.

This is the first vaporizer I have used and I like it, but they need to come down to earth regarding their shipping.
 

Frandemarco

Active Member
After seeing all of the posts about people returning 4-5 fireflys keeps me from wanting one. I Dont understand how something that almost 300 bucks breaks so easily. That's like taking my ps4 back 6 times a year I would be livid. I think I may just buy a grasshopper
 

grokit

well-worn member
I got a reply to the shipping inquiry I made with firefly, sort of. They referred me to vapeworld, edit: their listing only shows a 750 mah battery with no other description but hopefully they'll update it.

Firefly's response to my inquiry? "currently we're only using FedEx for all orders" :disgust:
 
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grokit,

Frandemarco

Active Member
I got a reply to the shipping inquiry I made with firefly, sort of. They referred me to vapeworld. The last time I made a purchase from vapeworld, they sent me a defective vaporizer and wouldn't allow me to return it, it's right there in their terms and conditions! Dealing with that manufacturer was a nightmare that cost me over $100. Firefly's response to my inquiry? "currently we're only using FedEx for all orders".

What that's ridiculous maybe I should just get a desktop since craft and firefly have so many issues
 
Frandemarco,

HugeBeard

Well-Known Member
Hey gang, I wanted to share my experiences with the FireFly. I'm a long time lurker and first time poster. Maybe you can help me improve the situation below...

In late April of this year, I purchased a Firefly with an extra battery and external charger. I already owned a Vapman (among other portables) and had grown quite fond of it. I was hoping the FireFly might be like a battery-powered version of the Vapman. As you may be aware, the Vapman also has a non-trivial learning curve, so I wasn't worried about that issue with the Firefly. I like doing research before my purchases, so I was well prepared for all sorts of experiments to figure out the best way to use the Firefly. Sadly, my experiments never yielded the clouds I was looking for, no matter how hard I tried. I combusted once, so I still felt like it was an issue with my technique, but I couldn't figure it out. One oddity: I can get noticeably bigger/thicker clouds if I tightly squeeze the lid against the bottom. This reduces the air flow significantly, but in a way that my device seems to prefer. If I don't do this, the draw is almost too fast. It doesn't give me confidence that I'm drawing air over the bowl - instead, it kind of feels like air is leaking in from various unsealed parts of the lid, leading to barely-visible vapor. Just speculation, though.

Nevertheless, I hung on to the FireFly, periodically (every one or two weeks) giving it a shot to see if my technique was improving at all. More recently, I decided that, even if I couldn't get large clouds with the FireFly, it was still an interesting device for its great flavor, and low temp vaping in general. I need not worry about getting huge clouds _all_ the time. The vaping experience is unique, and that's something important to me. I like to mix it up with different vapes often.

Sadly, just as my interest in the FireFly was rekindling, one of the two batteries died. It pretends to charge, but can't keep the heater on for more than a few seconds. Both of my batteries are 770 Lithium Polymer, and I switch between them evenly. If I had to guess, I would say I have completely drained and recharged the dead battery between 20 and 30 times. I really didn't use the FireFly that much during the first few months at all and, again, I've always had two batteries for it.

I sent an email to FireFly describing my battery issue, and now I wish I hadn't. I thought they would be understanding and send a replacement. Instead, I've been continually given the run-around about how batteries only last so long when they're exposed to the heat of the FireFly. Since I didn't report an issue within the first month, they refuse to acknowledge that the battery could possibly be defective. It doesn't matter to them that I wasn't using it very often. They openly agreed that 20-30 recharge cycles is very low and that the average amount of recharge cycles for lithium batteries is in the 100s. But, since the battery worked fine for the first month (even though I only used it a few times), they won't even consider the possibility that it is defective and needs replacement. Yes, they do sometimes make exceptions if an issue is reported within _two_ months, but not six months. I asked: if you believe my reporting of the situation, why does it matter that it has been six months? They confirmed that they believe my report, but also that they had to adjust their replacement policy because of too many people taking advantage of replacements. I asked, again: if you believe my report, can't you make an exception to the policy? The policy seems to exist to protect against liars, so can't you make an exception for someone that you believe is telling the truth? What's the difference between 2 and 6 months, if you believe my report? They responded (verbatim): "The difference between two months and 6 months is a four months." Wow, didn't see that coming. Intentionally mocking the customer, really?

The worst part is this: in an attempt to assure me that my dead battery is normal, they've repeatedly told me that 3-6 months is the average lifespan they expect for their new batteries. I've tried to respond: I haven't been using it an average amount, or even close! It shouldn't die this quickly with very minimal use! But they don't seem to care. And in fact they revealed a bigger issue: they expect the cost to own this vaporizer is (2 batteries every 3-6 months @ $30/battery) $120-$240/year! And that is totally reasonable to them. I repeated that math back to them, and got no disagreement. So it seems these are my options going forward:
1) Don't buy a new battery, give up on the FireFly. Not my favorite option, if it can be avoided. (Okay, I could use it with a single battery, but I think most people here understand why that's not a great option)
2) Buy a new battery, and continue using the FireFly infrequently. If the new battery also dies with minimal use after 6 months? Stuck buying more. Hmmm, $30-$60 every six months for batteries that only get used a few dozen times?
3) Buy a new battery, and use the FireFly more heavily. If the new battery dies within 3-6 months, that's considered normal. Hmmm, $60-$120 every six months for batteries? Even if I do use it often, that's really expensive.

All the options seem pretty crappy :(

Edit: math
 
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Frandemarco

Active Member
Hey gang, I wanted to share my experiences with the FireFly. I'm a long time lurker and first time poster. Maybe you can help me improve the situation below...

In late April of this year, I purchased a Firefly with an extra battery and external charger. I already owned a Vapman (among other portables) and had grown quite fond of it. I was hoping the FireFly might be like a battery-powered version of the Vapman. As you may be aware, the Vapman also has a non-trivial learning curve, so I wasn't worried about that issue with the Firefly. I like doing research before my purchases, so I was well prepared for all sorts of experiments to figure out the best way to use the Firefly. Sadly, my experiments never yielded the clouds I was looking for, no matter how hard I tried. I combusted once, so I still felt like it was an issue with my technique, but I couldn't figure it out. One oddity: I can get noticeably bigger/thicker clouds if I tightly squeeze the lid against the bottom. This reduces the air flow significantly, but in a way that my device seems to prefer. If I don't do this, the draw is almost too fast. It doesn't give me confidence that I'm drawing air over the bowl - instead, it kind of feels like air is leaking in from various unsealed parts of the lid, leading to barely-visible vapor. Just speculation, though.

Nevertheless, I hung on to the FireFly, periodically (every one or two weeks) giving it a shot to see if my technique was improving at all. More recently, I decided that, even if I couldn't get large clouds with the FireFly, it was still an interesting device for its great flavor, and low temp vaping in general. I need not worry about getting huge clouds _all_ the time. The vaping experience is unique, and that's something important to me. I like to mix it up with different vapes often.

Sadly, just as my interest in the FireFly was rekindling, one of the two batteries died. It pretends to charge, but can't keep the heater on for more than a few seconds. Both of my batteries are 770 Lithium Polymer, and I switch between them evenly. If I had to guess, I would say I have completely drained and recharged the dead battery between 20 and 30 times. I really didn't use the FireFly that much during the first few months at all and, again, I've always had two batteries for it.

I sent an email to FireFly describing my battery issue, and now I wish I hadn't. I thought they would be understanding and send a replacement. Instead, I've been continually given the run-around about how batteries only last so long when they're exposed to the heat of the FireFly. Since I didn't report an issue within the first month, they refuse to acknowledge that the battery could possibly be defective. It doesn't matter to them that I wasn't using it very often. They openly agreed that 20-30 recharge cycles is very low and that the average amount of recharge cycles for lithium batteries is in the 100s. But, since the battery worked fine for the first month (even though I only used it a few times), they won't even consider the possibility that it is defective and needs replacement. Yes, they do sometimes make exceptions if an issue is reported within _two_ months, but not six months. I asked: if you believe my reporting of the situation, why does it matter that it has been six months? They confirmed that they believe my report, but also that they had to adjust their replacement policy because of too many people taking advantage of replacements. I asked, again: if you believe my report, can't you make an exception to the policy? The policy seems to exist to protect against liars, so can't you make an exception for someone that you believe is telling the truth? What's the difference between 2 and 6 months, if you believe my report? They responded (verbatim): "The difference between two months and 6 months is a four months." Wow, didn't see that coming. Intentionally mocking the customer, really?

The worst part is this: in an attempt to assure me that my dead battery is normal, they've repeatedly told me that 3-6 months is the average lifespan they expect for their new batteries. I've tried to respond: I haven't been using it an average amount, or even close! It shouldn't die this quickly with very minimal use! But they don't seem to care. And in fact they revealed a bigger issue: they expect the cost to own this vaporizer is (2 batteries every six months @ $30/battery) $120-$240/year! And that is totally reasonable to them. I repeated that math back to them, and got no disagreement. So it seems these are my options going forward:
1) Don't buy a new battery, give up on the FireFly. Not my favorite option, if it can be avoided. (Okay, I could use it with a single battery, but I think most people here understand why that's not a great option)
2) Buy a new battery, and continue using the FireFly infrequently. If the new battery also dies with minimal use after 6 months? Stuck buying more. Hmmm, $30-$60 every six months for batteries that only get used a few dozen times?
3) Buy a new battery, and use the FireFly more heavily. If the new battery dies within 3-6 months, that's considered normal. Hmmm, $60-$120 every six months for batteries? Even if I do use it often, that's really expensive.

All the options seem pretty crappy :(

Wait I thought firefly came with a five year warranty. Furthermore, batteries need to be replaced every 3-4 months wtf that can't be right. I was just about to order a firefly as soon as I got off and home, but reading this has me second guessing n stick with my GPro that I got for 50 bucks months ago n works just fine
 
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Frandemarco,

HD Springer

Well-Known Member
The lack of performance with the FF battery is unfortunate. To say the least. It's sad that they are accustomed to their inability to provide adequate power for their device. I do like my ff but it is frustrating. Even the "good" battery's are less then impressive. And @HugeBeard my lid is the same. When I need to raise the temp I have to squeeze the lid to keep air from leaking in all around the edge. I'm still using my ff eve though I'm only getting 11/2 a bowl per charge. Maybe 8-10 hits tops.
 
HD Springer,

UnshavenFish

Well-Known Member
I think part of the problem with the battery's is they have a small capacity to start with and any battery is going to get worse over time, the time this takes will depend on a few things but use and storage conditions IMO will have the biggest effect, I've had mine since February this year and both battery's (770mAh) are still performing like new but I only use it a few times per week now (was daily for the first couple month though) I don't store my battery's fully charged as this will kill them off quick (if full and not used for extended time) and I keep them in a cool dark place, if I keep them at storage charge they take around 15 mins to charge full when I want to use them so I just plan ahead a little now.
 
UnshavenFish,

grokit

well-worn member
I think it may have a bit to do with the inherent inefficiency of the device as well. It's starting to sound like even with the more powerful batteries, its technology may be becoming a bit dated. I've always liked the flavor of my firefly, and while it's on the quirky side it's the best-performing portable device I've used.

That is, until I got my crafty which is more on a desktop level even if it's also a bit squirrelly. Now with the advent of a few other single-battery heavy-hitters, I agree the math for the firefly may not add up anymore. I want to try the new batteries but mine still work fine, and it's certainly not worth the $ to be disappointed.
 
grokit,
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