mitchgo61
I go where the thrills are
Is that how the metric "satisfied users" is measured? The percentage who did not log a complaint in with the company? (I assume, even if that were the measurement, we would subtract those who are happy after customer service within a defined time period.)
Probably not the most complete measure, given as mentioned by others it doesn't include people who have units that work right but aren't thrilled with it, and never contact the company. Not sure how you'd estimate that.
I would think if "dissatisfaction" reached anything like "half" you'd see tons more dissatisfied users in forums and showing up at the company's doorstep, virtually or otherwise. How would you quantify this missing, silent user base? Not sure there's any way....the company can only act on what it knows based on feedback and sales. Be interesting to get unit sale info for the FF2 vs the 1....might shed some light on this.