Pappy
shmaporist
UPDATE: Kevin at Arizer just emailed a detailed appraisal of what to do. Fortunately, my Q passed the test! This is the kind of customer service I'm accustomed to from Arizer which is why Kris episode was so disconcerting (Kevin from Arizer's word).
Thank you for your email. I am sorry to hear about this problem you have experienced with your unit and Cyclone Bowl. I also hope your finger is doing okay. Based on your description of the problem, it sounds like your unit is safe to use. Here are a couple things to keep in mind to make sure there is no potential issues with usage:
turn your unit to 260 C (max temperature) and turn the fan on for a couple minutes, and pay attention, watching to make sure there is no smoke being emitted from inside your unit, and make note if there is any odd smells as well
if you notice any smells or smoke, the missing material you are worried about could have made its way inside your unit
if at 260 C with the fan on, you do not see or smell anything out of the ordinary after a couple minutes, your unit is fine
the discoloration of your Cyclone Bowl is slightly disconcerting - I would recommend that you use a spare Cyclone Bowl or purchase another
If you would like to purchase any accessories, you can visit our website, www.arizer.com, where you can browse and purchase all of our products and accessories.
I hope this helps. Please let me know if you have any further questions or concerns.
Best Regards,
Kevin
Arizer Tech
service@arizer.com
Thank you for your email. I am sorry to hear about this problem you have experienced with your unit and Cyclone Bowl. I also hope your finger is doing okay. Based on your description of the problem, it sounds like your unit is safe to use. Here are a couple things to keep in mind to make sure there is no potential issues with usage:
turn your unit to 260 C (max temperature) and turn the fan on for a couple minutes, and pay attention, watching to make sure there is no smoke being emitted from inside your unit, and make note if there is any odd smells as well
if you notice any smells or smoke, the missing material you are worried about could have made its way inside your unit
if at 260 C with the fan on, you do not see or smell anything out of the ordinary after a couple minutes, your unit is fine
the discoloration of your Cyclone Bowl is slightly disconcerting - I would recommend that you use a spare Cyclone Bowl or purchase another
If you would like to purchase any accessories, you can visit our website, www.arizer.com, where you can browse and purchase all of our products and accessories.
I hope this helps. Please let me know if you have any further questions or concerns.
Best Regards,
Kevin
Arizer Tech
service@arizer.com