The DAVINCI IQ
- Thread starter Davinci_vaporizer
- Start date
cobra505
Defined
Ye, I'm still waiting for shipment of a missing Pearl for my Davinci IQ which because of the holiday is going to make it almost 2 weeks before I can get to use mine, *(&^(*&^*^%
BigJr48
Well-Known Member
Understand your grief entirely but it's something we all have gone through, just find a little more patience CS will respond.
beryllium30
Well-Known Member
Hey anyone have any experience with this case:
https://www.vaposhop.com/vaporizer_accessoires/vaporizer-cases/ryot-smellsafe-pack-ratz/
I am thinking of getting it but no idea if i should.
https://www.vaposhop.com/vaporizer_accessoires/vaporizer-cases/ryot-smellsafe-pack-ratz/
I am thinking of getting it but no idea if i should.
How many vapes do you have that you have to show your wife reviews to justify the purchase lol
I'm sorry to hear about that. Has the 3rd party retailer already sent you the missing pearl? If not please send me a DM and I can take care of that for you!
With warranty claims we first attempt to repair the units if they have items that are repairable. If we determine that the issue with your device is not repairable then the unit is replaced with a new kit.
Awesome! Glad to hear that you appreciate that feature of our app.
After a month it defiantly needs to be cleaned by now. As far as trying to harvest the oil out of the flavor chamber you can try a few things. You can put your flavor chamber in a cup of warm milk or hot coffee and enjoy an infused drink.
The spacer also can retain heat in the same way that the pearl dose and provide that same effect. Which is another reason why we recommend to pack it that way.
cobra505
Defined
It supposed to be in the mail. tracking states I should have it Wednesday, I'll see. Thanks for the offer. I'm thinking that I'm still going to be ticked off even when I get the Pearl that they are not going to have the post that connects the Pearl to the cover, then I'll be really ticked.
Lookatmeglow
I seem to have a bad case of VAS
At this point, I not only have to show reviews, I have to give a presentation showing why I need a new unit. I'm not the original person you quoted, just wanted to share.
And to answer the question of how many, I stopped counting after it hit 15. Now I just keep it listed on here and on my phone so I don't loose track. Hoping to add a few more to the list very soon.
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Mr. Me2
Well-Known Member
I have the small packratz that I use for my Crafty. Fits like a glove and I love it.
Pharoh
Well-Known Member
I bought one two weeks ago...it's a nice case and fits the IQ real well...I also got a medium size one for my Mighty and it fits nice......I recommend.....
I don't think they would be sending you the post. The pearl kits do not have posts on them. So unless they ripped one out of a new unit I don't think it will have the post.
Holy cow man that's a lot of vapes!
CabbieCam
Member
When are you expecting to get more posts in? Any possibility of making it easy to request a replacement? I could see a lot of posts being broken in the future, so it would be nice to be able to either order an extra one or have an extra post sent out to your buyers on record? I'm actually really surprised that the pearl doesn't come with a replacement post, I mean you sell all the other replacement parts (stem and flat mouthpiece, silicone piece for the mouthpiece, pearl, and you used to have flavor chambers for order I believe).
i also ripped my pearl post. Tim from CS already created a new order, it`s for free!
The glass spacers are just ok in my opinion, they do their job, but I would have designed them like the cap of the flavour chamber, so you can use the tool to pick the (hot) spacer out.
At the moment i use the iq without the pearl (i ripped the post). I use both of the glass spacers + the cap oft second flavour chamber. Instead of the pearl i use the ripped pearl post upside down. this way you can do tiny microdoses, but a pack still lasts for a whole 10min session
almost there
Well-Known Member
this seems very interesting, I don't understand what the ripped post do, isn't it just plastic? What quantities are you able to use in this setup and how long does the session last with it?
the ripped post upside down is my pearl replacement and it keeps my triple spacer in place. It is same rubber material like the whole post. I use the post upside down, because it has a little "platform" where it used to be fixed. hope you understand
The quantity? maybe .05g even less i think. it lasts a whole 10min session
almost there
Well-Known Member
that is a legitimate microdose indeed, I will have to try it. Is it not easier to just use both spacers and then the pearl instead of the post? Is it because then the door wouldn't close?the ripped post upside down is my pearl replacement and it keeps my triple spacer in place. It is same rubber material like the whole post. I use the post upside down, because it has a little "platform" where it used to be fixed. hope you understand
The quantity? maybe .05g even less i think. it lasts a whole 10min session
it is just because i cant use the pearl at the moment
. the post ripped off on top of the "platform" so it fits perfectly. You can remove the panel (where the pearl is located) with the tool, then you see how this post looks like on the bottom maybe the big spacer + fc-cap + pearl would work...
Get-A-Fix
Well-Known Member
I have the same problem of the battery light remaining on when the unit is off. Like you, I used it while charging. Did you manage to find a solution for this issue? I did do a hard reset but it did not solve the problem.
almost there
Well-Known Member
I've also used the unit while charging back before I purchased an external charger, now I know not to do this again. This isn't a case of conflicting opinions I'm certain it'll be attended to. Good luck in getting this resolved, just try to be patient. If you have a ticket number for your CS inquiry you should PM it to @Davinci_vaporizer so he can speed it along.
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PalmerMatt
New Member
Gents,
Who has gone through the warranty process in full? DaVinci received my faulty IQ on Friday, and this afternoon I received an automated email with shipment and billing details for a seemingly new IQ. However, no other details were listed - no tracking info or details regarding my old device. I have no idea if I'm receiving a brand new unit or a fixed unit. How long did it take to receive your unit from their factory in Las Vegas after the warranty process? I'd love to speak to a DaVinci rep if possible.
Thanks!
Who has gone through the warranty process in full? DaVinci received my faulty IQ on Friday, and this afternoon I received an automated email with shipment and billing details for a seemingly new IQ. However, no other details were listed - no tracking info or details regarding my old device. I have no idea if I'm receiving a brand new unit or a fixed unit. How long did it take to receive your unit from their factory in Las Vegas after the warranty process? I'd love to speak to a DaVinci rep if possible.
Thanks!
almost there
Well-Known Member
@PalmerMatt
sounds like you will be receiving a new IQ, that email just means they've generated an order for a new unit. . You should be getting the new unit in 2 to 3 days depending on USPS, it'll come priority. You'll get another email with tracking info once the unit is actually shipped out. You'll have to register the new device once you get it and customize the smart paths again if that's ur thing
Amazingkaddycap
Well-Known Member
Looking to get a new portable, kinda interested in the IQ, im looking to replace my dead crafty. How does this compare to the crafty or the mighty for those who have used both? Thanks
Southern Chef
Well-Known Member
The IQ is way sexier, way stealthier and way cooler than the Mighty or Crafty. Those three things aside...Mighty or Crafty by a mile. No contest IMO.
PalmerMatt
New Member
Awesome, thanks for the detail. I'm happy they are resolving the issue (for now), but their CS is so dreadful I almost wish they didn't have my business. It's almost as if they're avoiding the negativity in hopes that people will let it go. Painful experience as a customer paying top dollar and not receiving top dollar support.
I waited three weeks for them to ship out my replacement IQ. CS has apparently improved by a lot.
BornRedEyed
Well-Known Member
I received an email 12 days ago saying they received my RMA and I haven't heard back since. Customer service leading up to that was on point.
What's the normal turnaround time after they let you know they received your RMA?