First things first, I love a working, no parts broken, IQ. It's an awesome vape, the best I've tried and owned.
However, for some reason which people can speculate to all they want, the customer support at Davinci is embarrassing. I attempted to resolve some issues I had had with the IQ the moment I started using it. Sadly, they refused to help me except for me to send back my brand new unit and wait for repair/replacement. Living in Canada has its downfalls, one of them is shipping and customs from the US. It would have taken about a week to ship there and a week back plus however long it takes for them to get to it, diagnose it, fix it (if they do) and mail it back or send another. I'm fairly sure I would be waiting at 3+ weeks. I suggested a compromise, cross shipping, but nope. So, because the issue was annoying, but did not render the unit unusable, I chose to hold off. The original issue I was having was the unit shutting off if jostled or set down with any amount of force (you can see video of the problem at
).
A couple weeks later other issues start to pop up, as listed:
*The spring in the battery compartment was overcompressed, or something along those lines, as jostling it or putting it down hard enough (not hard at all) turns the unit off.
*Just today (Minday), the post for the pearl broke :-(
*The magnet on the top lid came out after being on for 10 minutes.
*The unit gets uncomfortably hot the longer it is on. Depending on the temperature it can become very uncomfortable to hold. I have owned an Ascent and a Pax2 previously and I don't believe they ever got so hot on the exterior.
*Unit sometimes just turns off on it's own. This has started happening recently, I have a slight speculation that it may have something to do with the app, but I'm not too sure yet.
I was promised by Monica that I would hear today from her about my warranty claim. Unfortunately, the promise has been broken (unless I hear from them later tonight, which is unlikely).
So, given all this BS, my recommendation is to not buy the IQ directly from Davinci. They won't treat you like a valued customer. They are not reliable. They will not get back to you in an reasonable amount of time (24-48hrs), unless you hound them, even then the only person that can be hounded per se is whomever manages their social media. They don't answer the phone or return voicemail. They don't seem to care because, fuck it, they have you hostage in a way, they already have your money if you bought through them.
I wish, so so so much, that I had purchased it locally, even though it was about $100CAD more expensive. At least I know the unit would have been simply exchanged at the first sign of trouble.
If your going to buy, buy locally or from one of the reputable online head shops.
TLDR: Davinci as a company has horrible after purchase customer care. Don't buy from them, buy locally or through your favorite online store. Even if it is more expensive. My sanity and the time I've wasted, on hold, emailing, messaging, and waiting, is worth a hell of a lot more than paying extra for the IQ.
https://www.reddit.com/r/vaporents/comments/5uqaik/psa_davinci_iq/
