Welcome to FC sorry to have to see you join with a problem! Yes be patient he will get back to you, posting here even more so will help him see, though I imagine he checks email before FC... Anyway if you could share a photo here, using imgur or imgbb.com (you can paste the link or even better the BB code here) to show the crack? It could be that maybe you were pushing and turning in too tight with the wooden stem and caused a crack in the female glass... If so that certainly does sound like you will need it repaired, however I wouldn't worry about feeling like you need to rush to order the glass repair option, when FJ gets back to you he will provide the instructions for mailing it back ( I think, perhaps this is listed on the website somewhere too, he is pretty comprehensive) and go from there, you can always be invoiced or pay whatever for whatever, the main thing will be getting it in the mail to him if it needs a repair like that... Unless I am mistaken, which is possible! I sent my original tubo back once because I was afraid I damaged it from a drop, turned out it was probably fine, but since it was one of the originals from like the second or third run, he offered to rebuild it with upgrades (this was pre-tetra though) so yeah it was a bit of a process and I was concerned with the international shipping and such, but the turnaround was pretty quick I think? Honestly if you really want to know I would suggest checking that thread searching for posts by me, I'm sure I posted when I sent it and when I received it back, I don't think it was that long... However you really need to have a good backup for these type of situations, if not two of the same vape of course, I am lucky that I have plenty of backups, but at the time it was my only Lamart product and was pretty tough to be without, so I feel your pain, hang in there!