Hello Everyone!!!
I'm writing you guys today to let you all know that if you are thinking of getting a PD, it is WORTH THE WAIT and amazing. Not only that, but Tom and Pammy's customer service is second to none!
I bought my PD in May of 2009. Roughly 2 months ago or so my PD began to 'rattle' inside. It stilled worked, so I just sort of ignored it. I don't come here often, and I didn't know about the clip that could dislodge and screw with the heat exchange. Anyways, about 3-4 weeks ago my PD finally died on me and no longer produced heat or vapor.
I shot Tom an e-mail to let him know what was up and to see if they'd honor their 3 yr warranty (one of the big selling points for me in the first place). Tom/Pammy e-mailed me within a couple of hours letting me know where to send the unit.
After Tom got the unit and inspected it, he immediately sent me an e-mail to let me know what was wrong. The PD was unrepairable (the heat exchanger shorted out due to the clip being dislodged i believe)
Tom built me a brand spankin new PD that works amazingly well. Furthermore, I had asked him if it was at all possible to get me the new unit for a trip I had planned to Montreal (in 3 weeks). He got me the unit in 2 weeks with 1 week to spare and sent me a tool to reseat a dislodged clip should the problem arise in the future.
I'm just here to let you guys know that Tom and Pammy really care about their customers and the product they send out. Also, they absolutely and 100% back their product and honour their warranty. Moreover, when it comes to inhaling something into my body and my overall health, there is just no one else I would really trust more than Tom/Pammy as their lead free design and overall health benefits seem to be their top priority besides craftsmanship.
If you're thinking about getting yourself a 'log' vaporizer do yourself a favor and get a PD. Tom/Pammy are the best and I wouldn't want to deal with anyone else.
PS: I'm not in any way affiliated with PD or Tom/Pammy. I just speak as an incredibly happy customer that could help others who need a good vape and have found their way here (as i did!)
I'm writing you guys today to let you all know that if you are thinking of getting a PD, it is WORTH THE WAIT and amazing. Not only that, but Tom and Pammy's customer service is second to none!
I bought my PD in May of 2009. Roughly 2 months ago or so my PD began to 'rattle' inside. It stilled worked, so I just sort of ignored it. I don't come here often, and I didn't know about the clip that could dislodge and screw with the heat exchange. Anyways, about 3-4 weeks ago my PD finally died on me and no longer produced heat or vapor.
I shot Tom an e-mail to let him know what was up and to see if they'd honor their 3 yr warranty (one of the big selling points for me in the first place). Tom/Pammy e-mailed me within a couple of hours letting me know where to send the unit.
After Tom got the unit and inspected it, he immediately sent me an e-mail to let me know what was wrong. The PD was unrepairable (the heat exchanger shorted out due to the clip being dislodged i believe)
Tom built me a brand spankin new PD that works amazingly well. Furthermore, I had asked him if it was at all possible to get me the new unit for a trip I had planned to Montreal (in 3 weeks). He got me the unit in 2 weeks with 1 week to spare and sent me a tool to reseat a dislodged clip should the problem arise in the future.
I'm just here to let you guys know that Tom and Pammy really care about their customers and the product they send out. Also, they absolutely and 100% back their product and honour their warranty. Moreover, when it comes to inhaling something into my body and my overall health, there is just no one else I would really trust more than Tom/Pammy as their lead free design and overall health benefits seem to be their top priority besides craftsmanship.
If you're thinking about getting yourself a 'log' vaporizer do yourself a favor and get a PD. Tom/Pammy are the best and I wouldn't want to deal with anyone else.
PS: I'm not in any way affiliated with PD or Tom/Pammy. I just speak as an incredibly happy customer that could help others who need a good vape and have found their way here (as i did!)