Ok, trying to stay polite this time. Which honestly is getting hard at some point. Because Ryan, you have still not send out my replacement coil! You just sent me the second FAKE tracking number. Its been well over two months now. You certainly know about the problem but you dont seem to care at all. You just send out fake tracking numbers but never actually bother to go to the post office to send it off. I payed for this Ryan! Im lost at this point honestly. I never encountered anything like this... do i really have to file a complaint with paypal now? This is incredibly annoying, and the worst customer experience of my entire life.
I just looked up your tracking right now and it’s currently moving through USPS. Its unlikely that a “fake tracking number” would work on the USPS website and show movement.
Now it is true that I thought your replacement had went out some time ago.
For that I apologize for the untimely delay.
I never check tracking numbers so I had no idea. If you saw it hasn’t moved it would have helped
a lot if you would have just sent me an email.
I’m 1500 miles away from my inventory.
I sell a couple vapes a month to passionate enthusiasts looking for the best.
I started PHASE3 to earn a little money so I could be around to take care of my mom while she battles pancreatic cancer, again. My family helps send them out for me when they can.
Im truly sorry and feel bad that you received a defective coil. A part that even worked when you received it, so there was no way to even predict it might be faulty.
One things for sure is I never hold anyone’s money hostage.
If you’d prefer a refund you can send the full ZX kit back, as-is, and I’d be happy to issue a full refund upon arrival.
@invertedisdead I'm considering a Tempest, but would love to just get the tip if you can come up with an effective stem design! Gonna be a minute on this one?
The first round prototypes of the PHASE3 thermodynamically optimized cooling stem are really coming for evaluation, but unless I sell some prototypes it would probably be 30-60 days out for a small production run if the design goes to the next stage.
It’s radically different from everyone else’s cooling stems. I’m excited about it as I think it’s an innovative approach.
The communities interest in this category has not gone unnoticed, I’m putting together a new monster heavy hitting supervape to play along in this genre of butane / induction devices.