Discontinued Pax 2
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jurassicvape
Member
I don't get it. Your Pax 1 is faulty and instead of saying sorry, buy a new one they offer you almost as much as you could get by selling it off of a newer unit? How is that not a fantastic offer? Pax isn't giving you $80 for the Pax so that they can sell it on eBay for $100. Their offer seems sincere and frankly above and beyond what I would expect from any other company.
Volteric
Well-Known Member
I didn't plan on selling it. I merely pointed out its monetary value. Yes you don't get it. It's not a fantastic offer simply because it's actually not a discount when you do the math. That's why it's upsetting.
If the value of the pax1 is roughly $125 for arguments sake. Then giving them that $125 isn't a discount is it?
jurassicvape
Member
Ok so this is a really cool community so I would rather you find a solution to answer you like, and you continue to stay and contribute. My phone is acting crazy and won't load previous pages, so that makes it difficult for me to read any other posts you have made for refence so sorry.
What is the issue with the mouth piece? Is your unit defective or does it work and you just don't like the design / maintenance heavy aspect of the mouth piece? If the issue is with the unit, have them service it and see if they find a fault. If the issue isn't with the device itself, and is instead lack of maintenance or just a design you dislike a lot, I'm not sure what you want to happen.
Do you want a Pax 1 that works better? Do you want a Pax 2 instead? If you send it in, they can make sure it isn't defective and you would either get a new one or the unit is fine and you just don't like it. In that case, selling the Pax is clearly the way to go. And their offer of $80 would seem reasonable in this situation. If I buy a new car and want to return it later, the dealer isn't going to give me what I paid for it AND a brand new car at sticker price, that isn't a good business model.
Tl;Dr is the problem you are having on your end or is a fault in the device? If it is on your end, consider the $80 an offer to buy the Pax. If you find a better one, take it and upgrade. If the device is broken send it in and they will fix or replace it. The Pax 2 is fantastic, you will love it.
What is the issue with the mouth piece? Is your unit defective or does it work and you just don't like the design / maintenance heavy aspect of the mouth piece? If the issue is with the unit, have them service it and see if they find a fault. If the issue isn't with the device itself, and is instead lack of maintenance or just a design you dislike a lot, I'm not sure what you want to happen.
Do you want a Pax 1 that works better? Do you want a Pax 2 instead? If you send it in, they can make sure it isn't defective and you would either get a new one or the unit is fine and you just don't like it. In that case, selling the Pax is clearly the way to go. And their offer of $80 would seem reasonable in this situation. If I buy a new car and want to return it later, the dealer isn't going to give me what I paid for it AND a brand new car at sticker price, that isn't a good business model.
Tl;Dr is the problem you are having on your end or is a fault in the device? If it is on your end, consider the $80 an offer to buy the Pax. If you find a better one, take it and upgrade. If the device is broken send it in and they will fix or replace it. The Pax 2 is fantastic, you will love it.
Volteric
Well-Known Member
It's basically a flawed design that works and doesn't work. They have serviced the unit multiple times, replaced the unit and have furnished me with an extra mouthpiece that doesn't work any better. The bottom line is the pax2 is precisely what the pax1 isn't. Because of the ongoing problems I've had I don't think it's unreasonable at all for them to simply give me a $80 discount to upgrade to the new pax2. I do think it's wildly unreasonable to ask me to turn in my pax1 IN ORDER to get said discount. If I can sell it for $125 IN ORDER for me to offset the cost of purchasing the new pax2 that's my GD right especially given the ongoing back and forth I've had to go through since the inception of the pax1. How anybody doesn't see this is beyond comprehension to me.
vapviking
Old & In the Way
If I understand, you have not sent this current Pax in, you have it in hand, and could try to sell it?
If so, how would you describe it in the offering? "It works and it doesn't, Good luck!" A piece with known issues surely wouldn't be worth anywhere near $125, when a new one with a warranty can be had for under $200.
I had a Pax for 20 months and always hated the screen because it would pop out of place unexpectedly, so I finally sent it in as a warranty issue. I enclosed an inquiry about upgrade, if eligible. The response was that they could not find issue with the screen, but, did I know that the temp. setting button was stuck? This qualified me for a replacement Pax, or alternatively, to an $80 discount on a Pax2. (they would dispose of the original). When I received the new piece, the paperwork clearly indicated a warranty exchange of the old unit.
In making my decision, I skimmed this entire thread (thanks to all!) and came to the conclusion that Pax2 was indeed far improved over the original Pax. I was glad enough to spend $200 for such a nice piece. I have not been disappointed in the least; quite the opposite.
I suggest that if you want to stay with this company and get a Pax2, then get a shipping prepaid label from them and send yours in, buy, swap, upgrade, trade-in, warranty exchange, whatever -- all semantics at a certain point -- Go for the deal; it's not going to get better, and you might just love the new one.
Volteric
Well-Known Member
I appreciate your thoughtful response. What was interesting is that the first time they offered me an $80 discount I respectfully declined because I hadn't kept up with the pax2 reviews. I wrote it off because of my experience with the ongoing mouthpiece issues with the pax1. In between emails I took to the pax2 reviews and was pleasantly surprised all the issues they addressed so much so I changed my mind about taking the $80 discount feeling that was a fair exchange given my support, promotion and ongoing issues. Mind you at this point no contingency was given with the $80 discount so when I replied with my excitement it was instantly destroyed when they said I had to turn in my pax1. The situation and terms changed when I expressed interest to move forward. This really pissed me off and I still don't like that the circumstances changed. I'm still in conversation with Ploom.
vapviking
Old & In the Way
It's obvious that you're upset, you've posted about a dozen times in two days.
I had a disappointing interaction with c/s at Storz & Bickel (Crafty & Mighty maker) over what I thought was a warranty issue and they unfortunately thought was a battery over-use issue. Cost me fifty bucks to replace a 4 month-old $400 Crafty's battery. Then they actually didn't replace the battery, they just sent me a new one! this after declining my inquiry about upgrade from Crafty to Mighty that I'd heard others' had gotten. When that replacement crapped out, they did offer me a warranty upgrade to a Mighty, and gave me a....$80 discount! on a Mighty. I took the deal, and just like the "upgrade to Pax2" I've not (yet!) been disappointed. Just giving here the background on my previous experience, to illustrate that I've had interactions with multiple c/s reps about issues very similar to yours.
The one thing I see in these threads over and over are misunderstandings between customers and customer service reps. This is no small matter. Consider that these reps are likely not highly paid, maybe not highly trained, or maybe sometimes you just get a neophyte handling your case, one who doesn't quite have the finesse required to handle things like the irate or even knowledgeable customer. Language can fail us when we need it most to sort out emotion.
Again, I suggest that you look beyond what sounds like a mis-communication and take the deal (it's not going to get better!), that is, if you think the Pax2 sounds like something that will suit your needs.
catjammin99
Well-Known Member
Got caught Pax'in in at a Pigeons Playing Ping Pong concert in 9:30 Club last night...red handed
Near the end of the show a girl came up beside me and asked what I was smoking while I am hitting it. I exhale a bunch of vapor as I turn towards her to offer a hit and realize she's a security guard for the venue
She grabs it and examines it. Holds it up to smell it.,
Gave it back to me and said gotta take that outside. Forgot it's fuckin legal in DC now.I live in Maryland
I snuck joints into this place for 10 years and I get caught with the most discrete vaporizer in the world. This thing has just made me lazy
I am still cracking up over this!! The opening sentence was a tongue twister. You had me right there but the ending was the icing on the cake!! Thank you for sharing that, my mood has just lifted!!
To me it sounds like you feel hoodwinked. I can understand that. You were offered a discount then when you decided to take advantage of it, the rules changed. The submission of your Pax 1 should have been included in that first discount offer. Hopefully you will come to an acceptable compromise.
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Volteric
Well-Known Member
Yep. That's exactly how I feel. Hopefully we'll come to some resolution. Thanks for understanding.
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What's this? The voice of reason?
Volteric
Well-Known Member
Here's a few observations that stood out to me immediately after spending the afternoon with my new p2:
-I took the old p1 charger and unfastened the pin from the base and plugged that into the dock of the new p2 charger. There's a pin dock there I wasn't expecting.
-I find the "lay me down" charging style to be less than desirable primarily because it doesn't feel secure.
-The new oven lid is designed in a way that it can act as a tamp for your bowl and because there are no ridges very little to no material gets lodged. Also the case with just ABV getting into the spaces. Not anymore.
-The "ring" around the inside of the chamber is sort of a sheen/shiny plastic. It makes material easy to get into the bowl and keeps it from caking on the ring.
-The ease of not having to pull off the MP and just changing the temp with a button press is stellar.
-Sipping was free flowing. Less draw restriction over the 1.
-The ABV is much more even. Almost on par with the Crafty.
-Much larger clouds at level 1 compared to level 1 on the pax1.
-I noticed that the burnt popcorn taste was simply much lighter thus making it a little tastier a little longer. It's just not as harsh and hot. Overall the vapor quality is much smoother and much less harsh which to me is a major achievement.
I kept thinking to myself this form factor isn't far off from what I'm expecting with the Grasshopper in terms of stealth. It lays in your hand concealed by it. Sure its fatter but it's shorter. What I'm getting at is they say the ideal is a "dry herb vape pen". I'd say this PAX2 is BASICALLY a "dry herb marker." I don't think I can imagine a better form factor for a portable than this. It's like cell phones. I think we're at their optimal form that is until the entire technology is changed. Until then it makes sense why people say this is like an APPLE designed product. It's a simple, elegant, zen like product.
-I took the old p1 charger and unfastened the pin from the base and plugged that into the dock of the new p2 charger. There's a pin dock there I wasn't expecting.
-I find the "lay me down" charging style to be less than desirable primarily because it doesn't feel secure.
-The new oven lid is designed in a way that it can act as a tamp for your bowl and because there are no ridges very little to no material gets lodged. Also the case with just ABV getting into the spaces. Not anymore.
-The "ring" around the inside of the chamber is sort of a sheen/shiny plastic. It makes material easy to get into the bowl and keeps it from caking on the ring.
-The ease of not having to pull off the MP and just changing the temp with a button press is stellar.
-Sipping was free flowing. Less draw restriction over the 1.
-The ABV is much more even. Almost on par with the Crafty.
-Much larger clouds at level 1 compared to level 1 on the pax1.
-I noticed that the burnt popcorn taste was simply much lighter thus making it a little tastier a little longer. It's just not as harsh and hot. Overall the vapor quality is much smoother and much less harsh which to me is a major achievement.
I kept thinking to myself this form factor isn't far off from what I'm expecting with the Grasshopper in terms of stealth. It lays in your hand concealed by it. Sure its fatter but it's shorter. What I'm getting at is they say the ideal is a "dry herb vape pen". I'd say this PAX2 is BASICALLY a "dry herb marker." I don't think I can imagine a better form factor for a portable than this. It's like cell phones. I think we're at their optimal form that is until the entire technology is changed. Until then it makes sense why people say this is like an APPLE designed product. It's a simple, elegant, zen like product.
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kente777
Well-Known Member
Brand new Pax 2 user. Picked it up today.
How tight should I pack the bowl? (I bought the pusher as well). I've read some comments that you should pack it to almost brick consistency.
I'd appreciate any suggestions to get the best vapor production out of this baby. (I use an MFLB finishing grinder and keep the material dry.)
How tight should I pack the bowl? (I bought the pusher as well). I've read some comments that you should pack it to almost brick consistency.
I'd appreciate any suggestions to get the best vapor production out of this baby. (I use an MFLB finishing grinder and keep the material dry.)
Volteric
Well-Known Member
I personally think the finishing grinder is too fine for the pax. A medium grind is fine with a couple of tamps. A brick is to tight IMO but don't "loose leaf" it either.
Volteric
Well-Known Member
One other major observation: The pax2's efficiency is its most notable achievement IMO. For the same chamber size albeit a different shape than the pax1 I've noticed more even abv and an increase in my total draws to exactraction. This to me is a significant improvement worth the investment over the pax1.
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kente777
Well-Known Member
I've had the Pax 2 for a few days now, and I must say, I am getting more and more impressed the more I experiment with and use it. I find it works best with a full bowl. It's pretty cool how it comes out of the oven like a little brown toasty brick. Breaking this stuff up, it looks to be very evenly baked.
I also was able to get about 40 draws from one bowl using the 1 and 2 heat levels. I went up to 3 for the last few draws and was still getting nice vapor. Very impressive. Better than my MFLB and I thought that was efficient. Battery power seems the best of my four vaporizers (Solo, NO2, & MFLB).
I also did my first cleaning and it was remarkably uncomplicated and pretty quick. Not near as bad, as say, the Vapir NO2.
I never thought I'd say this, but this may be my new out and about portable replacing my Magic Flight -- and that right there is an accomplishment.
I also was able to get about 40 draws from one bowl using the 1 and 2 heat levels. I went up to 3 for the last few draws and was still getting nice vapor. Very impressive. Better than my MFLB and I thought that was efficient. Battery power seems the best of my four vaporizers (Solo, NO2, & MFLB).
I also did my first cleaning and it was remarkably uncomplicated and pretty quick. Not near as bad, as say, the Vapir NO2.
I never thought I'd say this, but this may be my new out and about portable replacing my Magic Flight -- and that right there is an accomplishment.
kente777
Well-Known Member
I like the caps, but the unit itself does smell more when in use -- much more than the MFLB. If I'm vaping inside (concert), I'm using the MFLB. Outside, the Pax 2.
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Volteric
Well-Known Member
I think it has to do with conduction (pax) vs convection (mflb)
KidFated.
Unknown Member
Mflb is conduction. On demand heat instant cool down.
Volteric
Well-Known Member
Thx for the correction. I much prefer the pax2
kente777
Well-Known Member
Both have their own unique flavors. You've got to love the simplicity, size, and functionality of the MFLB not to mention their outstanding customer service. I love the sleekness and modern functionality of the Pax 2. As I said, the Pax 2 does emit a stronger, I'd even say much stronger, smell from itself. Indoors could be an issue more with Pax 2 than the MFLB. I love both.
I am very impressed with the way the vapor feels down my throat with Pax 2. The MFLB is definitely harsher.
Volteric
Well-Known Member
I retired my mflb and firefly. I'm just not interested in the learning curve/instrument like playing with my vape. I prefer something that is reliable, elegant, stealth, portable with fantastic flavor and I settled on the pax2 and crafty as those vapes. (I'll probably die before my Grasshopper comes!)
kente777
Well-Known Member
The simple science behind the box that produces such efficiency is reason enough for me to have one around. I love the learning curve on the MFLB. Makes for a fun session. I've had a few moments of combustion with mine, but it my all time favorite vaporizer. OK, I'm a groupie. lol
Having said that, I don't think there's a perfect portable vape out there. That's why I have four of them, and after only a few days with Pax 2, it is really close to being equal with my Flight Box.
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