@killick taken from the Parcelforce website.
Global Express guaranteed from 1 day, tracked and insured up to £200 costs £52. This is one way.
Global Prioity guaranteed from 3 days, tracked and insured up to £100 costs £44.35.
£100 cover is £65 below the original cost so is a no brainer.
Pharmacor also expect me to foot the bill back to the UK. I am 'solely responsible' for the shipping both ways.
If it got lost on the way to Canada I can take it up with Parcelforce and the £200 insurance covers me. I have the contract with them so I can chase them up for compensation.
Pharmacor expect me to be 'solely responsible' for the return shipping. If the unit didn't make it I have no leg to stand on and Canada Post will not enter into any discussion about its loss as I did not take out the contract with them Pharmacor did. As I've found out.
If I paid £165 for a unit which is now faulty I have to find another £52 for its return to Canada and then the cost back to the UK. This is beyond a piss take if the unit is faulty I should not have to pay shipping either way as its a manufacturers fault. From what I've read Pharmacor will sell me a unit which if it breaks they will not fix without a cost to me. Their offer of me giving them more money to sort out their problem or upgrade to the latest, untested, technology is unfathomable and bad business practice if you want return custom.
Pharmacor states 'the shipping costs are a killer' so why should I be the one who pays them when their product is at fault.
Don't get me wrong I do enjoy using my 05 but will I be doing any more business with Pharmacor? I think not.
On another note if a product is sold and something is found to be wrong normal practice is to do a recall. If the UK chargers have been found to cause problems I would have expected a professional company to have informed their customer base. As it happens this would be very difficult to do given the nature of the product. However to just let people carry on using a potentially dangerous charger is bad practice and a statement on here or any of the other forums would have been enough to cover their arses and allow users to find an alternative before the unit went wrong and incurred them shipping costs.