received a reply today with a ship to address. they are going to attempt to fix it. if it cannot be fixed they will replace it.
BE CAREFUL WHEN CHANGING BATTERIES!
i am satisfied with this resolution. thanks pharmacor!!!
This is worrying, as someone who lives in the UK it's quite difficult getting things to and from Canada! Replaceable batteries are a pretty big deal to me with charging it directly as slow as it is!
Can I just say that this vaporizer is fantastic! I picked it up this evening and have had my first session with it. Amazed at the size of it and the heat up time. Does the job really well. I just hope that pharmacor fix the battery replacement and charging issues so that if mine ever does need to go back, it's a one time thing! Still very impressed.