I have to respectfully disagree. I asked them a question Monday and heard back less than 24 hours later. My observation is that they are still taking a hands on approach and monitoring the thread closely. You say it’s only an observation but you failed to observe their post on the same page, merely seven posts before you. And they responded to your post promptly. Of course you are only human so I forgive you for your mistakes. Perhaps you could extend the same forgiveness to Hopper Labs. There is no need for a witch-hunt right now.
Then perhaps we will have to respectfully agree to disagree.
their post, as you say, seven posts above mine...does not address the question I posted weeks ago. They told a member who was inquiring when they would resume accepting warranty requests that he could file a new request on the grasshopper.io website, and that they would be able to process warranties for the hopper there.
My question was whether they had reachedout to everyone whose units were affected in the fire (I don’t think we actually know for everyone who had a unit under warranty was effected by the fire, but perhaps they all were, the emails hopper sent out about the fire did not indicate one way or another if I recall correctly) to explain the status of their unit and their options moving forward or if they were only responding to people who were contacting them directly, as it seems that the only people who have mentioned receiving an update about their unit and given options on how to proceed we’re people that are contacting Hopper labs directly (these folks who aren’t opting to invest in the io are told that their units will be sent in about 90 days, so does that interrupt where others would be in the warranty process?) Maybe the difference seems subtle, but that’s in the eye of the beholder.
You received an answer promptly after you asked a question, and while I’m happy you received an answer that is not everyone’s experience. For example, my question was posed around the 22nd I believe and I don’t think Hopper has actually posted in that thread since February 15th or so?
I don’t believe Hopper labs have been attacked by me in the slightest here. It went kind of like this:
1. I mentioned in this thread that I think they’ve switched back to a more hands-off approach and that I preferred their more active presence.
2. they responded that they had posted on Tuesday
3. I responded with my rationale for what I said, because I didn’t feel that I was saying anything baseless or unsubstantiated, and I supported my statement. It wasn’t in an ugly manner and there was no ill intent behind it, but I do not think an average of one post every two weeks is real hands-on. It’s as simple as that.
4. You replied and this is where we’re at now.
I like Hopper labs and want them to succeed as much as anyone. Hell, anyone that is curious could look at my post history there and judge for themselves, although I’ve not exactly had a solid performance history with my hopper I’ve posted predominantly positive vibes in the thread, as well as by pm to the hopper crew a time or two.
you’ve posted in the past about not being a fan of both hoppers manufacturing and their lapse in updates. And while I appreciate your willingness to forgive me for whatever misgivings you think I have, I’m not in a witch hunt and don’t love the insinuation that I am.
I feel like I have to repeat myself that I’m not attacking the hopper crew. If you feel differently then feel free report my posts or use whatever modality you prefer
@Hopper Labs if you feel I’ve slighted you, feel free to PM me.
