Shucks, that stinks. Hoping they get you taken care of. They are pretty responsive! The sherlock I ordered with my Ti heater arrived broken. It was packaged nicely, but I'm guessing FedEx/Chronopost were a little too rough. Emailed Seb@herborizer and he was able to get a replacement glass started.
My bubbler and Ti/XL stands arrived today. Very good quality, large base and flavor retention is excellent. Using it with a custom made passthrough made by
@Oregonglassblower and it places the bowl right at my eyes, a perfect fit! This bubbler has replaced my mini globe which I found robbed a little too much flavor for my liking. I also got tired of its smaller size.
Overall, very happy with my purchases from Herborizer and
@VGOODIEZ and REALLY loving this Ti more than I expected, even though my XL is a beauty to look at and use. It has quickly become my end game daily desktop unit and paired with the bubbler it is a real winner. Now to wait for my replacement sherlock glass for that super terp tongue!