I’m glad everyone is having such a good time with the Square. I just sent mine back.
February 15th, 2018.
I owned a Haze3 and like one commenter, I found that using concentrates could get messy. So much so that I sent it back to Haze for servicing.
March 5th.
When I hadn’t heard anything back, I sent an email asking when I could expect my repaired Haze3 back.
March 6th.
I get this response: “I see a part is ordered for this return which we will cover the cost under warranty. We should be able to ship this out late this week or Monday the latest.”
March 19th.
Thirteen days later, no vaporizer. No messages. After I sent another email, the real problem came to light when I was informed: “Our latest Dual V3 inventory came in with a material issue on units and parts and right now sent back to the factory for renewal.” So, not only did they NOT fix it, they didn’t even have the parts and then didn’t bother to tell me until I poked the bear thirteen days later. It seems Haze is in the same boat with it's manufacture as is Ford - inability to produce parts or even the entire unit.
March 20th.
It’s now been more than a month since this all started and I agreed to the compromise of exchanging the Dual for the Square since it looked interesting.
April 3rd.
When no replacement had arrived, I sent an email asking when I could expect my replacement.
April 26th. The Square finally arrived.
From the mailing back for repairs to my Dual until the Square actually arrived was 69 days. This, alone, is unacceptable, but there’s more. The Brick.
The first thing I noticed is that the Square is a brick. It weights more than my Pax 2 and my Crafty together. Next, the accompanying users manual states there’s an app for both Windows and Mac. There’s not. It also states: “For Pro Version (which I have) you may also use USB-C attached to a computer for faster charging.” When it failed to charge at all, I questioned what was going on? I got: "The USB to computer does not provide enough power to successfully charge your Square.” Huh? Ok, you can charge it with the wall charger, but, contrary to the user manual, not on computers.
But by far, the biggest problem is the incomplete burning I get. With EVERY packing, only half in each container was vaporized, the rest was unused. I tried various packings, light, loose, heavy, but I never got good vapor and the reason being it was not burning all the content. I sent photos of three separate loads, but all I got back was instructions from the manual - as if I hadn’t read or didn’t understand how to line up the sides or set the pods in the tray correctly or even where the tab part lined up with the open part of the top or, etc. I may be old, but I’m far from stupid.
I don’t use my vaporizer for recreation - it’s how I consume alternative medicine to the opioids doctors keep prescribing me. I’ve been using the Crafty (unreliable, but a great company that backs it’s warranty quickly - three times in my case), the Pax 2 (reliable and a great company), and a desktop that I quit using because it, too, consumed too much) and I’ve had the worst luck with Haze and the Square. As a “heavy user”, I rotate between vaporizers, since none are designed for constant use. I will remove Haze from the rotation and replace it with a Mighty. At least I trust them.
May 15th.
I sent the whole Square package back to Haze and, frankly, I don’t care what they do. I’m tired of messing with it.
I have the emails and receipts to backup this customer service horror story.
, on a Pro unit with both LED and Vibrate on, that has the seal fix. Full charge didn't help for me.