Discontinued Haze Square

[WakeAndVape]

@Haze Vaporizers for those of us waiting on USPS, can you let us know what steps we can take to identify whether we have a unit with the silicone seal issue? It would be nice to know this prior to investing time and product - all of the symptoms you mentioned require use of material to identify.

If it were me, I would draw on the vaporizer after a alcohol wipe with an empty chamber...if you don't want to go empty, put a piece of hemp fiber in the chamber with a drop (or two) of e liquid.

Before you start make sure ALL parts are properly seated and flush. If a chamber is misaligned it will cause a gap

then draw hard and see if you can hear extra air entering the unit (cover the intake on the side for a BRIEF period of time to distinguish the source sounds) if you do...pinch the corner of the vaporizer where the bowl and the heater meet and draw hard again and see if you notice a change in pressure or sound, if you do you may suffer from a seal problem... if there are no extra air sounds and the seal feels properly vacuumed when drawn on...you should be fine...just don't press too hard, with a gap of a fraction of a millimeter it shouldn't take much pressure

The great thing is there is no leak in Haze's customer service IME and with a rollout filled with pre orders, Shipping inquiries and device questions...they seem to be doing exceptionally well with communication and fixing issues.

With the amount of "shit show" roll-outs i've seen, they are doing pretty good...if not great

 

[KLo]

Do we need to send the square back in for seal. Thought they were sending them out.

yeah, i think it might benefit @Haze Vaporizers to send the seals ahead of rma melee

@steama bummer the shit throwin' monkeys got ahold of your, seems
@Mister G after steama's experience, i remain hopeful defective units are nested

Mine delivers Friday. Will post impressions over the weekend

 

[junny89]

Awesome news! Based on everything I've heard and my experience with the Haze Dual V3, I think this vape will be well worth waiting for. The biggest draw for me is the 4 large bowls. It will be very convenient to pack eight pods (I ordered an extra tray and cover) for on-demand use.

Quick question-how much does the device smell? I seem to recall reading that the smell is contained well.

I found it to smell quite bad once a bowl or more have been smoked. I have to put in a baggy to contain the smell as I can't always empty the bowls.
Also don't forget it's 4 bowls and not one! So maybe that's why

 

[Konstantinos]

Is there anyone from Europe that got this unit? Are there any issues? What about customer service in this case?

And a general question because I am getting confused little. Is it a unit that you recommend to buy? First thoughts since the seal and vapor issues are being solved?

 

[Arialz]

@Haze Vaporizers
Please help me. I am missing items from my order. Also I believe I am experiencing a seal issue.

 

[Pablopicasso]

I got mine yesterday from vaposhop and is working good,you know at first it take time to figure out the way to use it properly but when you do it is very simple.

 

[Arialz]

I think it works great. I'm just missing items that I ordered

 

[Pablopicasso]

It extracted everything good and the vapor it is very smooth olso very quickly to extract.....some time fast....im use to enjoy at list 10 min but this thing is a monster and take few puff

Only think is that from vaposhop in ue we didn't received the deep cleaning tray that American customers are.
Sad too see that

 

[Konstantinos]

Only think is that from vaposhop in ue we didn't received the deep cleaning tray that American customers are.
Sad too see that

I sent email to vaposhop and they told me that if there are any issues they will take care of it. I ask because I do not know which batch shipped in Europe.

Something else. What about vapor production and material? You put a pinch of material or you fill the chambers full and tight? How about battery life?

 

[Pablopicasso]

For first day vapor production it is very good.I started yesterday about 7pm my experience and by 11pm I could get the square to rock
By my experience you need to fill the chamber full with medium grind to let some air pass...didn't put in my scale but I think is about 0.12-0.15 that is going to give you about 10 draws.
Draws are smooth and tasty....towards the end is going to be harsher at 450f.
Battery life(didnt try properly to say for sure)
About all four chambers or close to it.
I got about 10 portable vaporizer and I can state that it looks quiet amazing worthy the 199€

I have to say olso that when at beginning I got some inconsistency it was my error more that the vaporizer .
I understand at the first something like the haze square con be scary to get done and easy to blame thevape it self.
My mistake was not closing the chamber part properly causing the coil standby and inconsistency....when I tucked my time to see if the inconsistency was me closing no properlythe chamber.
Now I learned correct position is working like a champ ... pressing to make sure the haze is not going is safe fixture made the trick for me!!

 

[Konstantinos]

Sounds interesting.. sure you will need some time to know how to use properly. I want to buy it but I was waiting some opinions from EU side first. So should I order it?

What about the draws? Short? Long? Hard pull, pumping the button as other people say?

 

[Pablopicasso]

Hard - midium stable draw in my opinion are best to make it going.
I find that long draw are the best like every convection.
Im a vape enthusiast and is a mast to buy,can't say more have to test out more.
Short answer YES but go with open mind and ready to learn...patience and meke sure after loading that everything is back tougher after loading the bowl section

Tonight I will post video how it works and how to make sure ia going back tougher after loading!!

 

[paytonpenn]

Tonight I will post video how it works and how to make sure ia going back tougher after loading!!

Just a heads up. There is an edit button under your post you have a 6 hour time window to edit. Please use it as back to back messages hurt my eyes. Also fills up the thread quicker.

You can also report your double post, I just write accidental double post please merge. Sometimes mods may notice it themselves but it's best to report anyway.

Also I'm into any videos so please do.

 

[Konstantinos]

Hard - midium stable draw in my opinion are best to make it going.
I find that long draw are the best like every convection.
Im a vape enthusiast and is a mast to buy,can't say more have to test out more.
Short answer YES but go with open mind and ready to learn...patience and meke sure after loading that everything is back tougher after loading the bowl section

I understand that it takes some time to get used to it. Honestly I was ready to buy it almost a month ago. I just thought to wait few days until it was shipped in Europe too so we can have opinion about the units here.
About learning how to use, I have no problem to learn and I have patience. As engineer I have to

And yes if possible make a video to show how much material you put and maybe some draws. Have you updated the temperatures or you are using the preset?

PS: Eres Catalán? Estuve en Barcelona desde hace dos años
me encanta

 

[django7]

I requested a refund, quite clearly.

But I got an email offering to 'repair the seal', as if that would somehow solve everything.

The unit doesn't meet my needs.

It's too heavy (seal won't fix that), it's hard to hold and depress the button (seal won't fix that), it uses too much material because the bowls are huge (seal won't fix that), it charges slowly even with the wall wart (seal won't fix that), battery life is too short and the battery can't be changed! (seal won't fix that -- I go through 4 heavy duty batteries a day minimum on my V3, just saying -- the square won't keep up, not even close), it's HARD to clean, very annoying to disassemble and it's just messy to deal with (seal won't fix that).

I'm unhappy.

 

[Haze Vaporizers]

I requested a refund, quite clearly.

But I got an email offering to 'repair the seal', as if that would somehow solve everything.

The unit doesn't meet my needs.

It's too heavy (seal won't fix that), it's hard to hold and depress the button (seal won't fix that), it uses too much material because the bowls are huge (seal won't fix that), it charges slowly even with the wall wart (seal won't fix that), battery life is too short and the battery can't be changed! (seal won't fix that -- I go through 4 heavy duty batteries a day minimum on my V3, just saying -- the square won't keep up, not even close), it's HARD to clean, very annoying to disassemble and it's just messy to deal with (seal won't fix that).

I'm unhappy.

Our commitment is to get users a 100% functional products, without flaws and as advertised. If we don’t meet our commitment, we will work day/night to correct it. We will pay to correct it but we cannot afford to send/sell trial units to see how customers will feel them in their hands or whether it will fit their usage scenarios. I am sorry about that but a good working square will be well sought after even second hand/used once.

 

[django7]

Ok, well, thanks for the reply.

I'll ship the unit back and see. But honestly, how long will it take before the seal just wears out again?

The unit is poorly designed if just a tiny misalignment causes it to fail.

I've love my V3s (I have 2 of them, and started out with the V2 back in the day) and Haze is a great company.

 

[ginolicious]

@django7 that sucks that it doesn’t meet your needs and that you do not like it. I know you really enjoy your V3. If I recall correctly, you got me into a V3 2 years ago. Regarding your bowl issue, Haze is coming out with smaller bowls for it.

I have to say it is unreasonable to expect Haze to take back the unit. Their guarantee if you will is to provide full working products. If yours isn’t working properly have it fixed. May change your outloook on the device itself. But Haze cant sell trial units or allow people to use and then return if unsatisfied. I don’t believe it works in this mind of industry.

Your post does scare me. As everything you mentioned are my concerns for buying one as well, being a loyal V3 user for 2 years.

 

[Haze Vaporizers]

@django7 that sucks that it doesn’t meet your needs and that you do not like it. I know you really enjoy your V3. If I recall correctly, you got me into a V3 2 years ago. Regarding your bowl issue, Haze is coming out with smaller bowls for it.

I have to say it is unreasonable to expect Haze to take back the unit. Their guarantee if you will is to provide full working products. If yours isn’t working properly have it fixed. May change your outloook on the device itself. But Haze cant sell trial units or allow people to use and then return if unsatisfied. I don’t believe it works in this mind of industry.

Your post does scare me. As everything you mentioned are my concerns for buying one as well, being a loyal V3 user for 2 years.

Thank you. I just want to make sure that all seal corrected users to get their units in hand and share their feedback. V3 is a different unit. Different experience. The two products serve different purposes and naturally will meet different life style experiences. One of them is a session vaporizer and the other is an on demand heater. One of them is a work horse the other one is a power pack. If you are on the fence, please see more reviews to come out and you can make the decision if this is the right unit for you.

 

[awmaster10]

I requested a refund, quite clearly.

But I got an email offering to 'repair the seal', as if that would somehow solve everything.

The unit doesn't meet my needs.

It's too heavy (seal won't fix that), it's hard to hold and depress the button (seal won't fix that), it uses too much material because the bowls are huge (seal won't fix that), it charges slowly even with the wall wart (seal won't fix that), battery life is too short and the battery can't be changed! (seal won't fix that -- I go through 4 heavy duty batteries a day minimum on my V3, just saying -- the square won't keep up, not even close), it's HARD to clean, very annoying to disassemble and it's just messy to deal with (seal won't fix that).

I'm unhappy.

I feel like you may have missed the Haze account’s post about what the seal fix addresses. I think it would actually solve your (performance related) problems.

1. The seal should help you use less material. With a proper seal you can use smaller amounts, maybe just covering the surface of the tray instead of stuffing it full. Also they have said a couple times that they are working on a microdosing attachment/chamber that will be ideal.

2. The battery life should improve greatly. Like Haze said, there’s a huge amount of energy being wasted with a bad seal, so the battery life will suffer. Also it sounds like you might have a faulty battery since most people are reporting more than 1 bowl per charge.

And regarding your other points, first of all, not liking something isn’t usually grounds for a refund. Haze wants to fix your unit to working order, they can’t just refund every customer that has nitpicks like these:

1. Weight: That’s a sacrifice they made to have a well built metal body, and a lot of people like the weight and build quality. You could have found the exact weight from a specification sheet online before buying.

2. Hard to hold and depress button: again, another issue that seems nit picky and another issue that you would have known before purchasing.

3. Hard to clean/disassemble: sure, this is a real problem on some vapes, but again I think before purchasing you must have seen pictures of the halves separated and the chambers and the rotating assembly and known it wouldn’t be a cakewalk to clean.

I seriously don’t mean to be rude or have a negative tone with this comment but I just feel like you should get your unit fixed and then see how you feel. Cheers!

 

[Jambi619]

It'd still be 'too heavy' though.....the temptation to flame is strong but i'lll just let that one be.

 

[django7]

No, I did read every post here first. I missed no comments. I watched all the videos. Even Vape Critic's livesteam. None of those indicated the issues I'd have.

Anyway, I'll be sure to post back here once my unit is returned to me.

No replaceable batteries though, that's a huge mistake in my opinion. It limits the unit's usefulness so much, especially with how slowly it charges and how HUGE the charger is.

Anyway, no more comments from me until I get the unit back.

 

[Jambi619]

Batteries are available for like $20, totally replaceble if you have precision screwdrivers

 

[django7]

Batteries are available for like $20, totally replaceble if you have precision screwdrivers

LOL. Ok sure. I'll just bring those with me.

Wouldn't help anyway because you can't CHARGE the battery unless it's installed.

 

[awmaster10]

No, I did read every post here first. I missed no comments. I watched all the videos. Even Vape Critic's livesteam. None of those indicated the issues I'd have.

From Haze a couple pages ago:

“1) If the air is not directed properly, you will get low/no vapor production.

2) If the hot air is not directed properly, you will have to keep pushing the button down longer to heat the non-sealed air which will cause you auto-shut off.

3) If the hot air is not directed properly, you will have to get your temps way higher than what they need to be to get decent vapor.

4) If the hot air is not directed properly, you will waste way more energy and your battery will not last as it should.”