Principal Guy
Well-Known Member
LOVE their glass just not as crazy about the shipping department! I have ordered two pieces from them, HD 3 piece bubbler and the welded couch potato. On both of my orders I experienced issues. Both times I had to reach out after two weeks and asked if they had any updates. On both occasions I immediately got a shipping notice within 24 hours. Bubbler arrived without issue after checking up on it. The second order arrived in a thousand pieces. It was wrapped a thin plastic sheet with a few packing peanuts. That piece had no chance of arriving unbroken. Truly the worst packing job of a water piece I have ever received.
What happened after that was a comedy of errors. I received a shipping notice and on the expected day of delivery it was still in GooRoo’s hometown! It appears no one brought the package to FedEx! Two months after the order was placed, I finally received an unbroken waterpiece.
Not sure I would ever order directly from GooRoo again but use a third party vendor instead. Again, no complaints about the products but the shipping needs to improve.
What happened after that was a comedy of errors. I received a shipping notice and on the expected day of delivery it was still in GooRoo’s hometown! It appears no one brought the package to FedEx! Two months after the order was placed, I finally received an unbroken waterpiece.
Not sure I would ever order directly from GooRoo again but use a third party vendor instead. Again, no complaints about the products but the shipping needs to improve.