Cracked body is due to my misfortune. I would never blame a company for my own accidents. Its fallen from table height a couple of times onto hard wood floor. It cracked and the heating element got exposed. But it fit snuggly back in. They do not crack easily unless it falls on any hard material like asphalt or hard wood floor. But that's with any device though.
Here's some tips on using the device.
How i use my device is that I boost it 10. For 5mins. This primes it. Then hit it at the desire temp. After 1 minute. Since mines been virtually on for almost a decade. Then I have to use a higher temps. Like 8 or 9 instead of 6.5 or 7 which is the temp you should use when first receiving the device. You can leave your device on for days at a time. Thats the beauty of this..
This is the best desktop vape on the market. Goes close to hitting a dab without the concentrate. 2 loads feel like a hit of distillate for me. I would not hit concentrate on it , you can , the preparation is too messy for me. Plus cotton balls are a pain.
I've had both gongs the built in glass screen on replaceable. I would go with the replaceable. Just clean and blow and clean you screens after each use these can last 6months. Or else you'll get encrusted screens which could only get a days use. Also is hard to get off. Glass screens holes a little too big for my liking, so your grind has to be a little big larger than usual can't be fine like you usually like it. You can try mixing up the grind I presume. But I love the replaceable screens can't seem to use anything else.
As the fill, you need a fine grind imo. Like best grinder i found for this job was the fine grinder from mflb. I don't have that anymore but I had the primo experience with that grinder with this. I bought a planet of the vapes clone grinder it was awful it was usable, but the grind and consistency made me use to much product. Like using 1gram and 1.5gram nugs in a total of 5-10 bowls.
It was baffling. Grinding it upside down may help but if all is lost. Just pull small pieces from the nug kind and it put it lightly in the bowl. When the bowl is full to the top, pack lightly . Then you should have a small space to put the enano on the top. If its to close to your herb, it can and will combust.
Theres no secret to the draw for water. Just let it rip. Ive rarely this product dry, probably used it once when. I recieved it. Dry vaping is just never good for the lungs and I don't really recommend it, its not my cup of tea, that's all. If you try it dry vaping its just like using an mflb, arizer or a pax. Just slow sipping motion like if you were drinking through a straw slowly.