It's getting a little heated in here it seems. Just for further clarification on the best way to get customer service responses.
This latest gong issues was a major miscommunication - Andy did belive he had handed off the issue but honestly forgot he needed to reach back out to let you know to order through the website and add notes. By the time he brught it up yesterday it's clear he had forgotten the original messages. We're a tiny company and he does not handle CS for the main reason he has too much going on building E-Nanos. This is not an excuse but simply for some clarity on the issue.
Customer Service contacts:
TEXT (866) 898-0512 (Best way!)
Email customerservice@epicvape.com (Please check spam and junk folders for all responses)
Website forms work as well.
Call (866) 898-0512 (With limited hours and people answering this tends to be difficult to consistently get a hold of us via phone)
Please do not use our social media profiles or forums for customer service requests as we do not have sufficient support on the platforms.
When reaching out to Andy @ACE OF VAPE please make sure to email customer service with the resolution or risk being lost in the shuffle. Generally he's good about letting people know to email after but issues slip through the cracks. Again our social media and forum profiles are not the best way to reach out for help though I recognize this has been a last ditch effort by customers who have issues getting a hold of us during our email issues.
We do have additional help once more and our emails are getting through to inboxes rather than spam at a greater rate. The text support had some lags this past week but has been very successful overall. While our CS may not be Epic we do try and ALWAYS appreciate your support!
In other news - I've added a boy to my lil gang!
This latest gong issues was a major miscommunication - Andy did belive he had handed off the issue but honestly forgot he needed to reach back out to let you know to order through the website and add notes. By the time he brught it up yesterday it's clear he had forgotten the original messages. We're a tiny company and he does not handle CS for the main reason he has too much going on building E-Nanos. This is not an excuse but simply for some clarity on the issue.
Customer Service contacts:
TEXT (866) 898-0512 (Best way!)
Email customerservice@epicvape.com (Please check spam and junk folders for all responses)
Website forms work as well.
Call (866) 898-0512 (With limited hours and people answering this tends to be difficult to consistently get a hold of us via phone)
Please do not use our social media profiles or forums for customer service requests as we do not have sufficient support on the platforms.
When reaching out to Andy @ACE OF VAPE please make sure to email customer service with the resolution or risk being lost in the shuffle. Generally he's good about letting people know to email after but issues slip through the cracks. Again our social media and forum profiles are not the best way to reach out for help though I recognize this has been a last ditch effort by customers who have issues getting a hold of us during our email issues.
We do have additional help once more and our emails are getting through to inboxes rather than spam at a greater rate. The text support had some lags this past week but has been very successful overall. While our CS may not be Epic we do try and ALWAYS appreciate your support!
In other news - I've added a boy to my lil gang!