Hi Andy, I think I have that right? I got someone to look at my nano for me, and they opened it up and said that it seemed like the screw inside was as tight as it could be, but I wasn't there so I don't know for sure if they were even looking at the right screw.
even so they put it back together and gave it back to me and the metal sleeve is still just as loose as before, maybe even slightly worse if anything. Is it possibly just the wooden case is getting old? if I leave the issue I assume long term this really wouldn't be good for my nano? I mean I am not bothered if the issue is purely cosmetic, but if it will eventually cause damage or shorten my nanos life then I suppose fixing it would be a good idea.
regarding emailing you, the address I send my original email to was
support@epicvape.com the message didn't get bounced or anything so is that address no longer in use or something, if so maybe it should be turned off so that people can't send emails to it.
as regards shorting out if the dimmer did get burnt out from a short does that mean it could catch fire or something a short doesn't sound good even if its a remote possibility.
I will send customer services an email, though if I decide to get it fixed very much depends on how much it might cost.
though actually if I am sending the nano back for repair, I wonder if you might be able to consider trying to add a new custom option for controlling the temperature for me, as I explained I am blind, and so setting the rotor dial accurately is very difficult because I have no tactile feedback or anything to help me determine where I have the dial set. the best I have been able to do is put two tactile markers on the dial to try to help me orientate it to the number 7, but this is really not effective as it can be hard for me to line the two markers up properly, and plus lets say I don't want a number 7 but want something stronger or weaker, the shape of the dial makes it impossible for me to stick more than two markers on.
This is because as it currently stands the shape means I need one marker on the dial and a fixed one that I can line up with, the dial is so small there is simply not enough room for more than two markers and me being able to effectively use them.
what I would find much more helpful is if I could have some sort of switch control with clear click positions one for each number though I don't know if a swtich like this actually exists. I am thinking of the sort of old ffashioned switches you used to get on analog stereos that you used for switching between different modes like cd or tape, or that you might slide to turn a radio on that would move one notch at a time and you could stop it in each position.
I can use the dial system I would just like to have more control over my temperature and if it is coming back for what could be an expensive repair then I would like to see if control might be able to be made easier for me.