E-Nano from Epickai

[turtlespeed]

So I got my enano from the Massdrop and both the stem and gong did not fit. I emailed them and called, got no response. Once I filed an rma they sent me new ones.
Received the new ones, those did not fit either. I have emailed them again last week about the new stem and gong not fitting and filed an rma. Still no response.

I definitely believe I got an enano with a wider/misshapen heating core. Just wish there was some sort of communication. It's been close to a month and I still haven't been able to try it out.

 

[CarolKing]

Some have suggested that they need to put the Enano away when not using it because it looks like a vaporizing device possibly. I think if you left it on during the day and put an aroma therapy cup that Epic sells in it with oil, I add water too. Folks will assume it's just a aroma therapy heater device. Of coarse if you have a dog or small children that wouldn't work.

I will get a couple on my next order. I have been substituting the Solo aroma cup but it doesn't fit right, but it works for the time being. Epic's cups are so neat looking too, with the little handle.

I understand those that feel they need to unplug it when away from home do to safety reasons.

Here's a pic. This is from Epic's site. The cute little handle. I don't think that shouts out vaporizer unless you knew it. Folks might ask especially this vaporizer with the fancy engraving.

• 

Aroma therapy cup

 

[J2D2]

I am right there with you. Got my nano from massdrop with items missing and a non working unit. Trying to get this company to communicate to you seems futile. They are one of the worst customer service depts I have dealt with. And apparently none of it is there fault. I have patience but this is ridiculous. I try to email them no response, call them leave a message no return call. I get the love that this community has for this company but I feel I may have missed that boat. They might be getting overwhelmed but I don't buy it. I just want my enano that works that I paid for almost 2 months ago. Or a realistic timeline for when they think I will get it. When I sent my unit back I gave them a tracking number at the minimum I would think they could do that. I have been seeing a couple post with people having similar problems. It doesn't look good.

 

[ataxian]

I am right there with you. Got my nano from massdrop with items missing and a non working unit. Trying to get this company to communicate to you seems futile. They are one of the worst customer service depts I have dealt with. And apparently none of it is there fault. I have patience but this is ridiculous. I try to email them no response, call them leave a message no return call. I get the love that this community has for this company but I feel I may have missed that boat. They might be getting overwhelmed but I don't buy it. I just want my enano that works that I paid for almost 2 months ago. Or a realistic timeline for when they think I will get it. When I sent my unit back I gave them a tracking number at the minimum I would think they could do that. I have been seeing a couple post with people having similar problems. It doesn't look good.

You must be a fòol?

I tried many vaporizers thar were 3x the prìce.

The NANO was the BEST OF THE bunch!

However buy direct!

 

[J2D2]

You must be a fòol?

I tried many vaporizers thar were 3x the prìce.

The NANO was the BEST OF THE bunch!

However buy direct!

I am sure the product is great. My comments are about customer service. UNESSARY CAPTILIZATION ASIDE. Buying through massdrop I expect a long wait time. However they went way over the due date and the reason given was they were out of gongs. When I finally got my nano what was missing the gong. First indication of incompetence. No matter things happen but my issue is really about them communicating not the device. The only information I think they owe me is yes your replacement shipped and here is the tracking number. If that makes me a fool then I guess I am a fool.

 

[NickDlow]

I am sure the product is great. My comments are about customer service. UNESSARY CAPTILIZATION ASIDE. Buying through massdrop I expect a long wait time. However they went way over the due date and the reason given was they were out of gongs. When I finally got my nano what was missing the gong. First indication of incompetence. No matter things happen but my issue is really about them communicating not the device. The only information I think they owe me is yes your replacement shipped and here is the tracking number. If that makes me a fool then I guess I am a fool.

Don't take his post to heart that's just ataxian, he means no harm.

I know u are frustrated but give it a bit more time. It's a 2 person shop and only one on the CS side of things. I'm sure u heard it before, but once you get your working nano this will just be forgotten. I will agree their customer service doesn't rank the highest with me either but you can't knock the product.

Give it time bud

And @ataxian's right, you should have bought direct from the get go lol

 

[TeeJay1952]

@J2D2 Have you pointed at either Nadia or Andy's Icon, second command is Start Conversation..
I don't know what is going on in your situation. Like many folks here I have had multiple communications with both on various issues. Always to my satisfaction. I have gotten a phone call at 9 PM from Andy and we chatted for 40 minutes or so. Do you have a stem? Did you play around with it? Did you only get a gong that doesn't fit?
I know the company want you to be satisfied. I haven't a clue to Massdrop dealings or Andy's warranty with them. I do know that you are frustrated and once this is settled you will be happy.

 

[seannery82]

My experience with customer service has been similarly frustrating. I think my replacement for the DOA one I received from Massdrop has finally shipped, at least that is what I've been told, the tracking isn't working. The less than stellar service I have received took 5 direct phone calls and a number of fruitless emails. I had to call, and keep calling till someone picked up the phone, I would then recieve empty assurance my unit would be shipping imminently but it wouldn't so I would call again a few days later, this went on for a while. They desperately need to get their customer service on the ball. Great product, terrible customer service. I'm just praying mine gets here before I leave for the cottage on Sunday.
If I had to do it over again, I would just buy an underdog or spend a little more for a cloud evo. This has been one of the worst internet shopping experiences I have ever had.

YMMV

 

[J2D2]

@J2D2 Have you pointed at either Nadia or Andy's Icon, second command is Start Conversation..
I don't know what is going on in your situation. Like many folks here I have had multiple communications with both on various issues. Always to my satisfaction. I have gotten a phone call at 9 PM from Andy and we chatted for 40 minutes or so. Do you have a stem? Did you play around with it? Did you only get a gong that doesn't fit?
I know the company want you to be satisfied. I haven't a clue to Massdrop dealings or Andy's warranty with them. I do know that you are frustrated and once this is settled you will be happy.

I didn't have any problems with any of the glass fiting. The unit was just not working. I did not think about reaching out to them on here. I will give that a shot. Thanks for the suggestion. I am sure things are just falling through and i really just wanted to vent a bit to others who may be experiencing the same problems.

 

[RUDE BOY]

I don't know if it has anything to do with whats going on with your orders for the e-nano, I hope not. But I bought a different vape a while ago off Massdrop and found MD had actually bought 'em from a third party so when MD stated I would get the manufacturers warranty they lied. When my unit died a few weeks later I was pretty much SOL when it came to getting it repaired for free never mind replaced.

 

[turtlespeed]

My experience with customer service has been similarly frustrating. I think my replacement for the DOA one I received from Massdrop has finally shipped, at least that is what I've been told, the tracking isn't working. The less than stellar service I have received took 5 direct phone calls and a number of fruitless emails. I had to call, and keep calling till someone picked up the phone, I would then recieve empty assurance my unit would be shipping imminently but it wouldn't so I would call again a few days later, this went on for a while. They desperately need to get their customer service on the ball. Great product, terrible customer service. I'm just praying mine gets here before I leave for the cottage on Sunday.
If I had to do it over again, I would just buy an underdog or spend a little more for a cloud evo. This has been one of the worst internet shopping experiences I have ever had.

YMMV

I tried calling a bunch of times and they don't even bother to answer anymore. I think Nadia mentioned earlier about being too busy with production. But I think they should take care of their customers with faulty products first.

Feels like some mistakes were made with a batch of units produced during the Massdrop. I just wish they would address the issues, cause the enano does sound amazing when working. My nano is just sitting in the box because I can't use it. I would send it back but I haven't heard anything back from them.

 

[Bravesst]

@J2D2 Have you pointed at either Nadia or Andy's Icon, second command is Start Conversation..
I don't know what is going on in your situation. Like many folks here I have had multiple communications with both on various issues. Always to my satisfaction. I have gotten a phone call at 9 PM from Andy and we chatted for 40 minutes or so. Do you have a stem? Did you play around with it? Did you only get a gong that doesn't fit?
I know the company want you to be satisfied. I haven't a clue to Massdrop dealings or Andy's warranty with them. I do know that you are frustrated and once this is settled you will be happy.

Probably the best way to get a response is on FC!

 

[Reflections]

Read back 10 pages or so..Nadia talks about some of the problems with the orders..Patience is a hard virtue to achieve! Id also private message them here and call and leave message and email for other problems.

 

[Jaindoh]

I tried calling a bunch of times and they don't even bother to answer anymore. I think Nadia mentioned earlier about being too busy with production. But I think they should take care of their customers with faulty products first.

Feels like some mistakes were made with a batch of units produced during the Massdrop. I just wish they would address the issues, cause the enano does sound amazing when working. My nano is just sitting in the box because I can't use it. I would send it back but I haven't heard anything back from them.

When I dealt with Epic's customer service (Nadia) they seemed swamped, but competent and attentive. How long has it been? Call them at their phone number. I can only imagine Nadia will hook you up -- otherwise I will feel the need to be concerned should I have problems with my OWN nano.

e: I had failed to refresh and see the replies; I highly doubt they're avoiding your calls -- that would be some bullshit if it were the case. Sounds like you're in a lame situation; I mean, how long ago did you actually part with your money?

 

[CarolKing]

Everytime I've called Epic, Nadia has answered the phone and the issue was taken care of. Don't just complain here call them at their number in CA pacific time remember. Good luck and happy vaping.

Using my Nano this wonderful summer day medicating with some Platnium Blackberry.

EDIT
I agree buying through a reputable dealer gives you peace of mind. Buying direct from the dealer is always good far as a warranty is concerned and getting personalized service.

 

[BabyFacedFinster]

Well, I know I'll be buying one soon. I may just have to wait a month or two. I'm not that into the fancy wood. For me, if they all work the same, I rather buy the basic plain maple and use the savings on a GonG attachment.

But man oh man do I want one. I got a nice, new bubbler calling its name....nano.....nano

I'll also say after reading these recent posts that I would buy one direct from Epicvape. And I mean that I would call Nadia, say hello and ask her what models she has in stock, then try to make the purchase with her so she could ship out a specific unit. I have had great success dealing with my Firefly and Lotus vapes by buying direct, they know specifically who I am, what I bought and where I bought it when I have a warranty issue. It's worth any extra cost.

 

[calyx]

Anyone else get a non-working tracking number from Epic?
I got an email Saturday that my Nano had shipped, and it included a tracking number. When I checked at the time it wasn't working.

Well now its Tuesday night and the tracking number still isn't working, nor have I received any packages.

 

[BOBCAT]

Thinking everyone should really cut Epic some slack here.They did a huge Massdrop order and had a lot of problems with the USPS that was out of their control.Epic is a two person company,Andy makes the vapes and Nadia handles you and me and everything else in daily business life.Yes its frustrating to pay for a product and wait,we all know the feeling but rest assured they are working their collective asses off to get everyones orders out and make us happy.Personally I would not want the guy making my vape to rush.That being said Andy is a perfectionist and will NOT send out anything that does not meet his standards.Take a step back,be patient and you will be rewarded with what I think is the best vape out there.Peace BOB

 

[seannery82]

My tracking shows invalid, but Nadia assures me it was shipped yesterday.

 

[seannery82]

I'd like to add that when I could get them on the phone they were courteous and attentive, but it took a lot of harassment to get my order finally shipped. I don't really know if all my extra phone calls did was piss Nadia off and not speed things up.

 

[olivianewtonjohn]

I think what people fail to realize is that it's not a patience issue. Really an issue of feeling like you are left in the dark. Communication is key

Heres one example:

So I got my enano from the Massdrop and both the stem and gong did not fit. I emailed them and called, got no response. Once I filed an rma they sent me new ones.
Received the new ones, those did not fit either. I have emailed them again last week about the new stem and gong not fitting and filed an rma. Still no response.

I definitely believe I got an enano with a wider/misshapen heating core. Just wish there was some sort of communication. It's been close to a month and I still haven't been able to try it out.

A month waiting with no response or working item is unacceptable. Thats inexcusable, I dont care how many excuses people want to make up. Large orders and being backed up is understandable, poor communication is not.

 

[calyx]

My tracking shows invalid, but Nadia assures me it was shipped yesterday.

Hmm that makes me worry a little because mine should be here if it was actually shipped out Saturday. I'm not that far from where they ship out from. I hope it didn't get delivered to the wrong address or something.

 

[Poostuff]

If you buy through MD don't they have to sort out any issues & faults or do they just wash their hands of it & make you deal directly with the manufacturer?
I've purchased from Epic twice & they were the quickest & easiest international purchases I've ever made.
Edit
@olivianewtonjohn ok now I'm thinking I have no idea how MD works & it's probably good I've never used it.
Either way it's frustrating when you don't get what you paid for I understand that.

 

[olivianewtonjohn]

If you buy through MD don't they have to sort out any issues & faults or do they just wash their hands of it & make you deal directly with the manufacturer?
I've purchased from Epic twice & they were the quickest & easiest international purchases I've ever made.

I could be wrong but does MD even have a nano on hand? Arent the orders handled thru epicvape? If MD doesnt have them on hand then what are they supposed to do? Presumably epicvape and MD are partnered together, and epicvape is supposed to handle the orders. Dont see how the blame could be placed on MD, RMA/warranty on epicvape.com even has a dropdown for MD. Dont see the logic of going thru MD when that only would add another middle man the process, people are having problems directly contacting epicvape.

 

[ataxian]

I am sure the product is great. My comments are about customer service. UNESSARY CAPTILIZATION ASIDE. Buying through massdrop I expect a long wait time. However they went way over the due date and the reason given was they were out of gongs. When I finally got my nano what was missing the gong. First indication of incompetence. No matter things happen but my issue is really about them communicating not the device. The only information I think they owe me is yes your replacement shipped and here is the tracking number. If that makes me a fool then I guess I am a fool.

Hey you,
I mean no harm!
just Busting your nuts!

I know money can be tight.
I may be crazy for sure however insurance and purchase direct are common for me!

I tried so many vaporizers however the NANO Beat's them all!
Cannabis is the true grail!
NÀNÒ's make it HOLY!