GeeWhiz
Well-Known Member
Dynavap: I absolutely love your products but I thought I would mention my ordering experience. I am so glad to see the growth your company has had over the past two years and I wish you the best. Please just read over and if there is something for you as a takeaway thats fine. If not all cool. I still love your products and your story. Keep up the quality craftsmanship. I will continue to be a customer.
I have really been loving the vapcap and just got my omni in the mail on Saturday. Special thanks to everyone at Dynavap for getting me my order out in a timely manner. I was kinda frustrated however with the ordering process. Initially I had ordered the OG Glass in January and I was overwhelmed with its efficiency. I used it for about a week and accidentally broke the body when cleaning. I bought it from puff it up so i did not expect to get a replacement. It took me about a month to order the omni. I realized that if I ordered the glass only it would cost 7.00 shipping so I figured. Why not just order it all at once.
When I ordered Last Tuesday I was unable to create an account so I had to order with out signing up. At the end of the process I was surprised to see I was not able to choose shipping options (I might have missed it. I was not smoking
) and then I was not able to send a note to accompany the order to ask for quicker shipping. It was not that big of a deal other than by the time I sent about 5 emails back and forth.. it was already Friday the 24th. Strangely.. even though I had gotten an email saying they were waiting on my shipping options to which i responded, I got another notice later friday saying "sorry your order has already been mailed" and an unexpected offer to replace my broken glass part on my next order. I was happy it had been mailed and for the kind offer.
I had gone to the site a few times trying to find a phone number to call but did not locate it. I was confused when I clicked contact us and all it provided was a link to the bottom of the home page where it appeared to me you could only write a note. I tried to write a note but it said that the email address was not good. It was on Friday I finally noticed that the logo that said "719-Dynavap" was the phone number. The color and blend made it difficult to realize it was the phone number. Classy logo .. Im just saying I had difficulty finding a phone number.
I got the Omni on Saturday and the other parts I had ordered which I thought were 1. a glass body and two glass condenser inserts. I was confused why you could buy a glass body and two condensers for the same price as the whole glass one.. but I found out when I got the package I had ordered the TI Glassy. (Ok that is on me.. i did not read it well) instead of the OG vapcap body. I was still cool. I saw it as my issue.
I went to order some screens, some O rings and I thought I would ask for the extra glass body I had been offered. I tried to create an account prior to placing this order but it would not let me stating I needed to use a different email address (just a standard gmail address) So once again I had to order without setting up an account and there was no option to send a message with the order. I think that the site does not let you use the same address for an account as you have already used for an order without an account. I immediately wrote the person who had handled my previous order to mention the glass body. I had an email within a short while from another person (makes sense since they were probably working on production). I right away emailed them stating that I had placed an order and that the other person ( i gave the name) had told me they would send me the glass body at no charge.
Im sure this will all get worked out. I am only writing because i have been a production manager and I am aware of growing pains. If these difficulties are all pretty much my fault then fair enough. As I said up top, if there is something you can glean from this then thats cool.
Greg
Ok thanks for the input. I was actually wondering how much the vaporizing process is somehow interupted without the perfect distance. Ie.. i accidentally ordered the TI Glass body as I mentioned above obviously it fits on the omni tip and condenser but the distance to the chamber is no quite a bit longer from the end of the condenser tube. It might effect flavor and "harshness" as they mention in the videos but is it basically not affecting the vapor production.
I aint no engineer so just wondering.
I have really been loving the vapcap and just got my omni in the mail on Saturday. Special thanks to everyone at Dynavap for getting me my order out in a timely manner. I was kinda frustrated however with the ordering process. Initially I had ordered the OG Glass in January and I was overwhelmed with its efficiency. I used it for about a week and accidentally broke the body when cleaning. I bought it from puff it up so i did not expect to get a replacement. It took me about a month to order the omni. I realized that if I ordered the glass only it would cost 7.00 shipping so I figured. Why not just order it all at once.
When I ordered Last Tuesday I was unable to create an account so I had to order with out signing up. At the end of the process I was surprised to see I was not able to choose shipping options (I might have missed it. I was not smoking
) and then I was not able to send a note to accompany the order to ask for quicker shipping. It was not that big of a deal other than by the time I sent about 5 emails back and forth.. it was already Friday the 24th. Strangely.. even though I had gotten an email saying they were waiting on my shipping options to which i responded, I got another notice later friday saying "sorry your order has already been mailed" and an unexpected offer to replace my broken glass part on my next order. I was happy it had been mailed and for the kind offer. I had gone to the site a few times trying to find a phone number to call but did not locate it. I was confused when I clicked contact us and all it provided was a link to the bottom of the home page where it appeared to me you could only write a note. I tried to write a note but it said that the email address was not good. It was on Friday I finally noticed that the logo that said "719-Dynavap" was the phone number. The color and blend made it difficult to realize it was the phone number. Classy logo .. Im just saying I had difficulty finding a phone number.
I got the Omni on Saturday and the other parts I had ordered which I thought were 1. a glass body and two glass condenser inserts. I was confused why you could buy a glass body and two condensers for the same price as the whole glass one.. but I found out when I got the package
I had ordered the TI Glassy. (Ok that is on me.. i did not read it well) instead of the OG vapcap body. I was still cool. I saw it as my issue. I went to order some screens, some O rings and I thought I would ask for the extra glass body I had been offered. I tried to create an account prior to placing this order but it would not let me stating I needed to use a different email address (just a standard gmail address) So once again I had to order without setting up an account and there was no option to send a message with the order. I think that the site does not let you use the same address for an account as you have already used for an order without an account. I immediately wrote the person who had handled my previous order to mention the glass body. I had an email within a short while from another person (makes sense since they were probably working on production). I right away emailed them stating that I had placed an order and that the other person ( i gave the name) had told me they would send me the glass body at no charge.
Im sure this will all get worked out. I am only writing because i have been a production manager and I am aware of growing pains. If these difficulties are all pretty much my fault then fair enough. As I said up top, if there is something you can glean from this then thats cool.
Greg
Ok thanks for the input. I was actually wondering how much the vaporizing process is somehow interupted without the perfect distance. Ie.. i accidentally ordered the TI Glass body as I mentioned above obviously it fits on the omni tip and condenser but the distance to the chamber is no quite a bit longer from the end of the condenser tube. It might effect flavor and "harshness" as they mention in the videos but is it basically not affecting the vapor production.
I aint no engineer so
just wondering.
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I'm extremely happy with my Dynavap experience, thanks George and Matt!
and have to say I didn't think I'd see a tip upgrade as worth it but the contrast is stark - both carb closed is where the difference really makes itself known. My first gen omni tip is so hard to draw on you have to mouthpull when the carb is closed - it's obvious the radiation and conduction aspect of the design take centre stage with this tip. The new tip on the other hand is akin to a late model solo - a touch of restriction but enough give to feel the convective aspect coming to the forefront.
