I mean yeah, as a brief sanity check, it's February, about 2 months since this properly hit the market and this thread here got really active, less than that since combustion events/cracked ovens and whatnot appeared here, and we're in the middle of a global pandemic. Sure, dotleaf could be more active here to appease people, but ultimately I'd rather have them work on solutions than to cater to people's hurt feelings. They went through 4 tank iterations in those two months. That's a lot. I got my tan tank last week, despite being in Europe. Not saying it's totally fine that stuff combusts or thatt it isn't plenty frustrating for people who have that issue (literally not combusted once for me, despite use in cold weather, repeated heating of the same bowl etc), but instead of going into full meltdown in this thread here I think it'd be good to take a deep breath, realise that so far they've been pretty good with fixing stuff and being on top of their CS and that if it continues this way they'll hopefully/likely get you sorted in the coming months. Sucks that you seemingly can't update the chip via USB port though. But seriously, if you bought this in Dec (like myself) you knew that you were an early adopter and that this was kind of a soft launch, so high risk purchase, and if you ordered past December you've read all about the cracking ovens, rubbish o rings and occasional combustion on this thread, so you again knew that this wasn't gonna be like buying a mighty. Again, I understand the frustration, but some people seem to have the emotional response to this that rich girls on that super sweet 16 shows have when their rich dads got them a Porsche instead of Lamborghini and it's vanilla ice playing their party instead of Eminem (as you can see I'm very good at keeping up with the times). This is a vape, at a stage where it is obviously for afficianados who have at least 5 other vapes to play with whilst this is getting fixed, no one is dying or has died (at least in the context of this vape), let's all read some stoic philosophy, take a few deep breaths, and reflect as to what degree our anger is really useful and appropriate and to what degree it is the displacement aggression of the disaffected on a dying planet in the throes of late stage capitalism. It's fine that you have these emotions, but how you fling them around/make them the responsibility of other people is another matter. Just breathe, do some loving kindness meditation and have some weed. This won't haunt you on your deathbed (although if it does, I profusely apologise).
