I also use Crafty while charging with no issue. The manual says you can do it. S&B knows their product. I get really medicated off this thing but not as much visible vapor like EVO, although when I did a second bowl while it was warm the vapor production improved a lot.
I know it says its ok, but don't you think its weird that the thing died literally the first time I did it? 4 hours of runtime logged on the app. Each bowl is 5 MAYBE 10 minutes for me. I really fly through them. Thats a lot of success for a coincidental failure. My fear was it would be like the solo which is also suggested that you can charge while using, and for many it works, but it seems to be a common thread in a lot of failures.
By all means people keep testing if you can afford to email them and get a new one shipped out or whatever the issue may be (just emailed them right away so I'll see how it goes) gets resolved. If you really depend on the device, then I suggest not charging while using if you don't absolutely have to. However those that do will eventually speed along the process of finding out, IF it is in fact related. I understand it could be coincidence, but I highly doubt those odds in this particular case.
I'm really disappointed a $400 vape failed in 4 hours. I'm very happy with the vape and shit happens, but thats $100 an hour to use it so far hah! I'm hoping that this is a freak rare occurrence, but I bet I'm never going to charge it while using it anyway. I don't see the need really and I do believe it to be a common risk with at least the solo, so its possible it has the same problem. Part of the reason I went with an S&B product was for the reliability. Sure glad I didn't sell my firefly....
But the other part is the warranty/customer service. So I'm sure they will take care of me, it just is an inconvenience you'd like to avoid with purchase of what I'd almost consider a "luxury vape".
EDIT:
From reddit:
"WOW that is terrible to hear, please keep me updated on how the situation is handled.
I have tried to call S&B like 5 times this week and they havent picked up the phone once, so I am curious if you will be able to get ahold of them."
Really hoping his experience is different from mine. I emailed their support on their website. Based on reputation I'd be surprised if I didn't have a replacement on my way soon. If the customer service AND reliability don't match the S&B reputation and price tag I'm really going to be kicking myself, even though I absolutely loved the device for the 4 whole hours I've had it.