My Crafty arrived in Oakland on Tuesday. One day turnaround time, two day priority mail. When I was on the phone, she told me next week, hinted at the possibility that it could be sooner; but played her estimate conservative. I got to thank Wootze because I wouldn't have believed it's possible to get a package from Oakland to the East coast in such short order. The package was literally put on a red eye flight.
My new Crafty heats up wayyy faster, it's scary, it literally is catching me by surprise because I was so used to the other one's cycle. Clouds on clouds on clouds, just like I remember. I have been missing this like mad. I have a cloud EVO and that's good enough on it's own...... But there's something about the extraction on this thing.... I get much better ABV out of the Crafty.
Their customer service is no joke. If you are really desperate to get your unit back, priority mail it to them, let them send you a brand new unit. I have two cooling chambers, two stirring picks, two orange filling and grinder.
Incredible service. Incredible product while operational.