August West: Since you've already let them clear the item for you, I'm not sure you have any recourse. If you manage to get somewhere, please let us know.
UPS and FedEx are notorious for this sort of ass-raping. Check the googles and you'll find many web pages devoted to this topic. I refuse to deal with any cross-border vendor that won't use USPS/Canada Post, and I am far from alone in this. Unfortunately, it's too late for you to do that.
For future reference, in Canada you can clear the package yourself at the nearest CBSA office, although UPS/FedEx will do their best to convince you otherwise. (Ask the googles for details.) I would be surprised to learn that it is any different going in the other direction.
UPS and FedEx are notorious for this sort of ass-raping. Check the googles and you'll find many web pages devoted to this topic. I refuse to deal with any cross-border vendor that won't use USPS/Canada Post, and I am far from alone in this. Unfortunately, it's too late for you to do that.
For future reference, in Canada you can clear the package yourself at the nearest CBSA office, although UPS/FedEx will do their best to convince you otherwise. (Ask the googles for details.) I would be surprised to learn that it is any different going in the other direction.