Hey everyone,
I wanted to report back on my situation with the cs at Vestratto.
First, a huge thank you to Vestratto for replacing my coppercore. It's great to have the Anvil back intact.
I wanted to share some thoughts and advice here for other Anvil users that may have to use CS in the future. The process took 2-3 months all in all, so it's good to have a backup vape, but I'd say that about any vape tbh, have a backup just in case lol. I had issues mainly with email responses. If you send an email, you have no guarantee it will get a response, accept that from the start because otherwise you will get frustrated. Make a copy of the email you send, and resend it in a few days if you don't get a response. Respond back if they respond to your email, but also send that response as a fresh email as well. I found that sometimes a thread of responses would start, but often they would not and I'd get no reply, so a new fresh email in addition to a email response to their response is likely to get better results. If they stop resonding to an email thread (which is likely), there is still a good chance they might respond to a fresh email with that response and further inquiry. So send 2 emails if it makes sense, don't just reply to an email and expect a response, respond to the email and send a fresh one as well.
Next, keep things simple. Very very simple. Your email should be 2-3 sentences at most. If you can write 1 sentence though, that's even better. If you can write a short, yet very descriptive subject line with a 1 sentence email. you are in the sweetspot imo. They should be able to at a glance know what the email is about and then open the email and within a few seconds be done reading it. If you have 3 issues, pick the most pressing one and only ask about that 1 issue, save the other 2 issues for other emails. Again, keep it simple.
I thought about it and I think the only way I can show thanks to Vestratto for providing warranty to me and replacing a part is by sharing what I did above with people in the community. These aren't official rules, Vestratto won't tell you this on their website, but after dealing with cs for a couple months, I have noticed some patterns and I designed this advice around those patterns. I noticed these 2 adjustments to my communication style with Vestratto is what improved their response time to me. So I figure if I tell the community these things, maybe it will help Vestratto on the cs side of things, I can't control a company, but I can provide advice to that companies customers to help that company. But again, you will still go a week or so without a response sometimes, just know that and don't get frustrated with it, that's how the process might be, but at the end of the day they did help me out and I have a working Anvil again.
So again, huge thank you to Vestratto for helping me out.
Lastly, I wanted to say that the Anvil reached my hands again a few days ago and I had it on my list of possible sells. The Enano, convector and vapcap have officially locked themselves into my collection, the Anvil was on my list to revaluate. After the last 3 days of Anvil usage, the Anvil has officially locked itself into my collection as well. It just walked all over my expectations and made it known why I never should have doubted this vape in the first place. The consistency, speed, potency, and no-nonsense ritual of the Anvil is just like nothing else I own. It satisfies and the amount of time I spend vaping vs the time I spend high is refreshing to say the least. It's the vape that gets me high in the least amount of time and with minimial effort for when I don't feel like vaping but i want to experience the after effects of vaping. Every other one lingers in the process more, which is great within itself but the Anvil is just an entirely different experience.
The signature has enough convection to feel good for daytime microdosing too. Idk the ratio of heating with this device but I find it doesn't give me the heaviness I feel with heavy conduction devices, so it def scrates that convection itch for me (might depend on temps though too).
The integrated stem is awesome, really like that change. The xl mouthpiece is also pretty damn awesome. I'd honestly say the xl mouthpiece moved the vape up to another level for me and changed the usage to be even more simple than it was. I almost exclusively used the anvil in a jhook in the past, which was nice but I'm not a big fan of glass compared to a native experience. The xl mouthpeice really made that native Anvil experience pretty amazing, the vapor doesn't feel harsh and holding the vape like a cigar just feels natural to do. It doesn't feel like I'm holding some werid device like many other vapes do. Just fits i the hand nicely with a good amount of weight and it gets you the goods quick.
The Anvil is a great device, I will still talk it up and I will still be interested to see what Vestratto does in the future. I'm also thankful the support came through and helped replace a part for me. Gives me some level of confidence that they do care about their customers beyond just providing them with an incredible vape with no further support, and that to me is ultimately what cs is about. So again, thanks to Vestratto for the help and warranty replacement, it came in clutch and helped get me back into the Anvil game. Gotta love this vape, it absolutely delivers like no other (that I own at least haha).
